As a Consultant, I am in charge to design, deploy and implement different types of scenarios related to Microsoft, Citrix and Networking (Dell, Cisco, HP, Netscaler, F5, Forti, Palo Alto, etc) tecnologies with different kind of complexity. Also, I have a lot of experience doing troubleshooting and giving client support, taking desicions about the issues experienced by the IT Infrastructure and looking for the right solution. Working in a Solarwinds Parner company privides the advantage off using solarwinds tools NPM/NTA Network Topology on a daily basis.

- Manage the Support team.- Responsible for staff training, mentoring, development, and supervision.- Tracking and monitoring Incidents.- Handling escalated inquiries to customer’s satisfaction. - Representing the technical support center to internal and external customers. - Ensuring exemplary customer satisfaction processes.- Monitoring staff.

Perform as a Senior Wintel/Citrix Systems Administrator Bring Infrastructure support to a client pool. Providing, server deployment, P2V transitions, troubleshooting. Coordinate with datacenter staff to replace hardware. ESX VSphere 4.1, 5 and 5.5 infrastructure maintenance and troubleshooting Project implementation (Lync - XenApp – XenDesktop – Netscaler – Vmware )

IT Specialist establishing and managing the Enterprise Technologies capacity management program evaluating performance of systems platforms and generating reporting and recommendations.Communicating with Business management to plan and implement a management program.

It Specialist supporting Windows Server 2000, 2003 and 2008. Active Directory, DNS, Printing solutions, Incident Management, Change Management, Root Cause Analysis Management

Maintenance, and management of customer server infrastructures. Resolution of RCA reports in respect of recorded problems.

Responsible for the development, management and maintenance of IT Supplier’s server and network infrastructure servicing.

Responsible for the development, maintenance, and management of customer server infrastructures. Resolution of RCA reports in respect of recorded problems. This was a customer-facing consultancy role requiring travel to customer sites where I maintained management and responsibility for successful delivery solutions.