Ramiro Saldana Email and Phone Number

Senior Desktop support engineer with 14 years of experience in providing comprehensive technical support to end-users. Successful in installing, upgrading, and configuring applications on Apple Mac OS X, Windows 11 operating systems and providing technical support to optimize workflows and minimize business interruptions. Seeking to utilize expertise in information technology and desktop support to take next career step with a highly respected company

● Level 2 Technical Support for corporate employees using Macintosh and PC computers.● Supports Windows software installed at Macintosh computers running Windows7 supporting company proprietary software.● Works with Administrator for Symantec Endpoint Protection to protect over 150 Macintosh computers including deployment, implementation, upgrades and documentation.● Ability to work with IBM BigFix/Tivoli Endpoint Manager to manage assets and deploy software, updates, patches. Can code in relevance.● Resolve Macintoshs/PC hardware and software issues. (HW Incl: Macs, PC, Laptops, Projectors, Printers, Scanners)● Minor troubleshooting for Ipads, Blackberry, Iphones, mobile devices.● Experienced with HP, Xerox and Canon printers.● Macintosh, PC Setups/ Imaging/ Installations. - MacOX: 10.6, 10.7, 10.8, 10.9, 10.10, 10.11 and 10.12. Windows NT, XP, 7, 8.● Deployment/Installation/Upkeep of company equipment.● Resolve network and administrative related issues. (TCP/IP)● Deploy/Troubleshoot Cisco VPN.(VPN,SSL,RDP)● Write scripts for common fixes. (Java Script, Apple Script)● Ability to create and archive solid documentation of tasks performed.● Ability to multitask and adapt in high pressure fast paced environments.● First response Macintosh technical support for company executives.● Deployment of Cloud based MS Office suites, Adobe Creative Cloud.● Administration (Active Directory, Office 365)● Experienced with application rollouts, testing, and projects● Experienced with teleconferencing,  Web-ex, Skype.● Solid communication/writing skills with a focus on fanatical customer service.● Experienced in desktop preventative maintenance and upkeep.● Experienced with Data Recovery and hard drive repair.● Experienced with Ned Graphics software.● Experienced with Adobe Creative Cloud Suite software.