Ramiro Teniente Email & Phone Number

Ramiro Teniente is a Compliance Analyst at United Auto Credit Corporation.

• 

  Compliance Analyst

  United Auto Credit Corporation

  Jan 2017 - Present - United States

  Compliance experience: Creating and monitoring the SOX compliance procedure and documentation,preparing documentation requests for state audits, helping with compliance testing such as OFACbackground check, Unintended Repossessions and unintended late fees, updating and reporting to thebusiness the contract review process, handling root cause analysis process while reporting the risksand proposing solutions, reporting to the business and implementing deadlines of the completion oflearning and developing classes, handling and securing accounting request regarding SSN information,Translating legal documents for business, creating and updating reports for compliance and businessto track data for the business quarter. Training new hires and answering questions to the business asneeded.• Collection experience: Experience in departments such as first payment default, below 30 days pastdue, 30 and 60 days past due.• Team lead experience: Training new agents, handling escalated calls, helping supervisors run thedepartment and exporting reports as needed to assisting team and agents meet their weekly to monthlycollection goals.• Quality Assurance experience: monitoring calls for agent escalations, grading agent calls, monitoringand processing do not call/cease and desist requests and helping to build call system/syntax to helpphone system record and better recognize call language that needs to be monitored.