•Coordinate with the customer to finalize contract terms and obtain customer signatures•Run First Order Checks and reach out to customer to go throaugh questionnaire•Authorized requestor for pricing, SAP contract and master data requests •Coordinate price changes with Account Manager & submit price changes to Sales Admin•Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer•Monitor sales agreement fulfilment •Monitor inbound… Show more •Coordinate with the customer to finalize contract terms and obtain customer signatures•Run First Order Checks and reach out to customer to go throaugh questionnaire•Authorized requestor for pricing, SAP contract and master data requests •Coordinate price changes with Account Manager & submit price changes to Sales Admin•Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer•Monitor sales agreement fulfilment •Monitor inbound customer inquiries and questionnaires•Consignment order management; match Consignment bill with internal SAP inventory•Coordinate Vendor Managed Inventory (VMI)•Contact customer directly when first dunning attempt by Credit Control is unsuccessful•Notify and follow up with Account Managers on disputed Invoices,•Monitor and coordinate complaint investigations•Handle back office contract administration•Act as business line focal point across functions on customer related issues regarding the post-order process•Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub •(Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes•Investigate price disputes & coordinate price corrections•Trigger customers to return fleet equipment when needed & coordinate fleet return equipment moves •Execution of business allocation decisions in SAP•Prepare sample request by gathering necessary data (SKU, packing type, costs) for all samples•Add and maintain the Sample record in CRM •Create and assign sample customer complaints in CRM. Review and close in agreement with the AM including customer communication •Maintain knowledge on cross region delivery requirements•Responsible for executing the commercial rules including applying relevant charges for samples or follow the waiver procedure Show less

● Open new opportunities according to company guidelines.● Focus on customer relationship and retention in local and regional accounts.● Develop emulsifiers and additives market in the region.● Develop distributors in Ecuador, Colombia and Peru. ● Maintenance and update of the company's tools ( CRM, Arkieva, SAP, etc.) . Cold calls, prospecting, meeting maker.● Contribute to the achievement of the company's commercial objectives and profitability. Sales closing ●… Show more ● Open new opportunities according to company guidelines.● Focus on customer relationship and retention in local and regional accounts.● Develop emulsifiers and additives market in the region.● Develop distributors in Ecuador, Colombia and Peru. ● Maintenance and update of the company's tools ( CRM, Arkieva, SAP, etc.) . Cold calls, prospecting, meeting maker.● Contribute to the achievement of the company's commercial objectives and profitability. Sales closing ● Achievements: I recovered big accounts in Peru, which impacted in higher sales about 35% (2020 vs 2019) in region I'm responsible for. I recovered and managed expand company's porfolio in Argentinean customers. It meant a 56% increase on sales (2019 vs 2018). Show less

● Responsible for emulsifiers and asphalt additives market in Argentina.● Responsible for Personal Care market in Argentina.● Direct assistance to account managers in the Agro, oilfield, water treatment, cleaning and mining markets. ● In charge of looking for new business opportunities from the existing portfolio.● Provide commercial management with suggestions to improve market share and price margins.● Market strategy and go to market meetings in order to maximize… Show more ● Responsible for emulsifiers and asphalt additives market in Argentina.● Responsible for Personal Care market in Argentina.● Direct assistance to account managers in the Agro, oilfield, water treatment, cleaning and mining markets. ● In charge of looking for new business opportunities from the existing portfolio.● Provide commercial management with suggestions to improve market share and price margins.● Market strategy and go to market meetings in order to maximize company's profitability. improve customers loyalty and satisfaction.● Generate commercial leads and sales to new clients, achieving growth in the market for additional products to existing clients.● Participate in client presentations aligning businesses to the value proposition of product / solution / service offerings.● Follow up and implement the contracts and agreements marked with the assigned accounts to achieve growth in sales volumes.● Through CRM and Arkieva tools, maintain records and updates.● Collaborate in the administrative sales procedures and support the activities of project leader, customer services and finances when necessary.● Coordinate payment of customers debts and deal with an action plan in order to solve it Show less

● Negociación de contratos con fletes internacionales (terrestres).● Enviar muestras de los productos al exterior.● Solicitar mercadería a planta a través de comercial (solicitud de producción o reserva de stock).● Coordinar las cargas con empresas de transporte, plantas, aduana, depósitos, terminal portuaria, etc., en función de las necesidades del cliente.● Confeccionar facturas de exportación y notas de empaque.● Coordinar la programación de embarques con las plantas●… Show more ● Negociación de contratos con fletes internacionales (terrestres).● Enviar muestras de los productos al exterior.● Solicitar mercadería a planta a través de comercial (solicitud de producción o reserva de stock).● Coordinar las cargas con empresas de transporte, plantas, aduana, depósitos, terminal portuaria, etc., en función de las necesidades del cliente.● Confeccionar facturas de exportación y notas de empaque.● Coordinar la programación de embarques con las plantas● Realizar la previsión de gastos de exportación y cash-flow.● Controlar y gestionar la presentación de documentos necesarios para el cobro de reintegros.● Confeccionar el Informe para la presentación de operaciones internacionales y elaboración y presentación de la comunicación 3602 del BCRA en coordinación con el sector contable.● Colaborar en la gestión de Cobro en caso de ser requerido.● Gestionar y administrar las operaciones de importación de insumos, materias primas, productos de reventa, repuestos de mantenimiento y bienes de capital.● Realizar conjuntamente con despachantes análisis de los artículos a importar a fin de determinar si requieren inspección previa o algún requisito adicional para su importación.● Determinar y coordinar el medio de transporte a utilizar en función de las características de la mercadería a importar e informar a los departamentos sobre todo lo necesario para el arribo de la mercadería (Depósitos, pagos, facturas, documentaciones aduaneras, etc.).● Informes mensuales y semestrales a controllers en Argentina, vendedores y controlante en Brasil.Logros: A los tres años, logré mi ascenso de Customer Service Supervisor a Responsable del Depto de Compras y CoMex, y al año a Supervisión de Comercio Exterior. Reduje en niveles de deudores según objetivos de la empresa (inferior al 5%), y los de costos de importación y logística, gracias a nuevas iniciativas (Promedio 10% anual). Show less

● Supervisar, almacenaje, recepción, distribución y mantenimiento de mercadería.● Mantener estándares de salud y seguridad, higiene y protección.● Presentar informes de inventario cíclicos y mensuales (informe de estado de ENTRADA/SALIDA, informe de inventario sin movimiento, etc.)● Coordinar la reposición de stocks y disponer la distribución y garantizar un uso del espacio.● Respetar todos los requisitos legales de almacenaje, manipulación y envío.● Velar por la estrategia… Show more ● Supervisar, almacenaje, recepción, distribución y mantenimiento de mercadería.● Mantener estándares de salud y seguridad, higiene y protección.● Presentar informes de inventario cíclicos y mensuales (informe de estado de ENTRADA/SALIDA, informe de inventario sin movimiento, etc.)● Coordinar la reposición de stocks y disponer la distribución y garantizar un uso del espacio.● Respetar todos los requisitos legales de almacenaje, manipulación y envío.● Velar por la estrategia del sector y de la compañía orientando los resultados a una estrategia centrada en el cliente.● Solucionar los requerimientos del cliente oportunamente.● Contactar con nuestros proveedores para garantizar el servicio y resolución de conflictos.● Servicio post venta.● Cargar datos y gestionar tickets en plataforma CRM.● Velar por el cumplimiento de los objetivos Show less