Ramiro G.

Ramiro G. Email and Phone Number

SVP Customer eXperience @ Onum
Ramiro G.'s Location
Spain, Spain
Ramiro G.'s Contact Details

Ramiro G. work email

Ramiro G. personal email

n/a
About Ramiro G.

Since the first day I began working to nowadays, I enjoy learning new things and facing new challenges. I consider my self a technology enthusiast, commonly known as “geek”.I began as junior programmer at Indra Sistemas. Without any experience, after two years of hard work I become responsible for obtaining the quality certification of the software application developed in the last 8 years.I can deal with stressful situations and work well under pressure, because I am analytical and a laid back person, who can focus on the solution.At Devo, I have been able to continue progressing in my professional career. I entered as a FullStack developer, continued as Team Lead, became Technical Services Director for EMEA & APAC. I managed a team of 30 people, and we make custom developments so our customers can take full advantage of the Devo platform. After that I was promoted to Senior Director Technical Services for US and relocated to USA ( Cambridge, Massachusetts ). Since Mar/2023 I was promoted to VP Customer Support, managing a 22 people global team.

Ramiro G.'s Current Company Details
Onum

Onum

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SVP Customer eXperience
Ramiro G. Work Experience Details
  • Onum
    Svp Customer Experience
    Onum Sep 2024 - Present
    Madrid, Community Of Madrid, Spain
  • Devo
    Vp, Customer Support
    Devo Apr 2023 - Jul 2024
    Cambridge, Massachusetts, Estados Unidos
    Managing 22 people global team. Focused on mentoring people, team management and training. Responsible for setting up KPIs to measure key metrics in the support organisation ( time-to-assignation, time-to-resolution, first-response-resolution, etc… ) and collaboration between other businnes areas in Devo.
  • Devo
    Senior Director, Technical Services Us
    Devo Jun 2022 - Mar 2023
    Cambridge, Massachusetts, Estados Unidos
    Managing 16 people team. Focused on mentoring people, team management and training. Responsible for SoW reviews and coordination among different areas inside the company. Thanks to more than 6 years of experience in Devo, helping to establish communication channels between the different regions and organizations
  • Devo
    Director, Technical Services Emea & Apac.
    Devo Jan 2020 - Jun 2022
    Managing 30 people team across 2 regions. Focused on mentoring people, team management and training. Responsible for SoW reviews and coordination among different areas inside the company.
  • Devo
    Project Director
    Devo Jan 2019 - Jan 2020
    Madrid Y Alrededores, España
    Team leader and mentor of individuals enjoying seeing how they give their best, acting as a conductor making the team-players cooperate.Projects management, working hand in hand with clients, to get the most out of Devo so that they have the best experience.Restless mind wanting to understand how the guts of things work, to be able to recommend which pieces to choose.Devo is the data analytics platform that unlocks the full value of machine data for the world’s most instrumented enterprises.
  • Devo
    Project Manager
    Devo Jul 2016 - Jan 2019
    Madrid Area, Spain
    2017 - Responsible for managing 8 people team to develop, maintain and upgrade Imagenio application and services.2016 - Responsible for managing 3 people team to develop demo application (Fraud Management & Intelligence) using javascript, python and linq.Devo, formerly Logtrust, delivers real-time operational and business insights from analytics on streaming and historical data to operations, IT, security and business teams at the world’s largest organizations.
  • Indra
    Functional Analyst – Senior Programmer
    Indra Mar 2011 - Jun 2016
    Madrid Y Alrededores, España
    Analizing and developing new functionalities for SIGLE system (Army Integrated System of Logistic Administration - Sistema Integrado de Gestión Logística del Ejército), using J2EE, Struts, Hibernate, Spring, PL/SQL. Cooperating with hardware architecture maintenance for developing team (34 people), offering technical support.
Six month project Team Leader. Responsible for making user and administration course content, and teaching Administration Course (Oracle DataBase, Apache Tomcat and Windows Server 2003 administration).
  • Gomarq Consulting
    Software Engineer
    Gomarq Consulting Jul 2010 - Feb 2011
    Madrid
    Meeting potential customers, playing software demos presentations, showing value- added for using our applications. Analizing integration viability for new fuctionalities to actual software. Upgrading business process.PHP, MySQL, JIRA.
  • Indra Systems
    Computer Systems Analyst
    Indra Systems Sep 2008 - Jan 2009
    Responsible for the maintenance and development of the project, gaining knowledge and experience testing software and tracing runtime exceptions, for auditing purposes. Responsible for the exploitation of JIRA, Oracle 9.0, SVN, eXist-db and HSQLDB servers. Responsible for the optimization of critical processes of the application.
  • Indra Systems
    Senior Programmer
    Indra Systems Oct 2006 - Oct 2008
    Working on IETM project (Interactive Electronic Technical Manual) for Public Administration and Defense. Using J2EE, struts and hibernate, connected with Oracle relational DB and eXist-db (XML database).
  • Indra Systems
    Junior Programmer
    Indra Systems Oct 2005 - Oct 2006
    SEPI Foundation grant.Working on IETM project (Interactive Electronic Technical Manual) for Public Administration and Defense. Using J2EE, struts and hibernate, connected with Oracle relational DB and eXist-db (XML database).
  • Deloitte
    Telecommunications Engineering Technician
    Deloitte Jan 2005 - Apr 2005
    Madrid
    Routers replacement and configuration in Caja Madrid Bank’s offices. Before introducing the required changes, the alarm system with the bank’s headquarters was tested. Installing CISCO routers and first steps configuration using laptop terminal.
  • Ups Supply Chain Solutions
    Engineering Science Technician
    Ups Supply Chain Solutions Sep 2004 - Feb 2005
    Users helpdesk, system administration and configuration. Responsible for replacing backup tapes, configuration of employee’s laptops and Pcs, granting required level access depending on their profile.

Ramiro G. Education Details

Frequently Asked Questions about Ramiro G.

What company does Ramiro G. work for?

Ramiro G. works for Onum

What is Ramiro G.'s role at the current company?

Ramiro G.'s current role is SVP Customer eXperience.

What is Ramiro G.'s email address?

Ramiro G.'s email address is ra****@****cia.com

What schools did Ramiro G. attend?

Ramiro G. attended Universidad Pontificia Comillas, Thepowermba, Free Code Camp, Iebs, Keepcoding.io, Uned.

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