Responsible for overseeing and optimizing the operational framework across all companies within the group. Spearheaded the creation and implementation of processes and governance models from the ground up, ensuring alignment with the company's strategic objectives. Reported directly to the CEO and the Board of Directors, playing a key role in driving organizational efficiency and operational excellence through the following initiatives:• Operational Governance Framework: Established and managed the governance structures that streamlined decision-making and operational oversight across the organization.• Risk Management & Compliance: Developed and enforced robust risk management practices, compliance protocols, and regulatory adherence, ensuring operational integrity and security, including Crime Prevention, GDPR and AML.• Automation & Process Optimization: Led the automation and reengineering of business processes, significantly enhancing efficiency and productivity while reducing operational costs.• Information Security: Implemented comprehensive information security measures to protect the organization’s data and infrastructure.• Human Resources Operations: Managed HR functions with a focus on operational efficiency, talent management, and alignment with business goals.• Legal & Corporate Secretariat: Oversaw legal operations and corporate governance, ensuring compliance and effective corporate administration.• Internal Audit & Business Continuity Plan: Directed internal audit processes and developed business continuity plans to ensure uninterrupted operations.• Continuous Improvement: Championed continuous improvement initiatives that drove operational excellence and fostered a culture of ongoing innovation and efficiency.

Led operational initiatives focused on optimizing processes, leveraging technology, and managing key performance indicators (KPIs) to enhance productivity and reduce costs. Responsible for overseeing forecast and budget management, as well as maintaining strong client relationships.• Technology-Driven Process Optimization: Spearheaded the integration of advanced technological tools to streamline operations, including the implementation of software solutions that automated key processes and improved data accuracy.• KPI Management & Performance Tracking: Developed and managed a comprehensive KPI framework, utilizing scorecards and data analytics to track performance and drive continuous improvements in time, cost, and quality metrics.• Continuous Improvement Program: Established and led a Continuous Improvement Program that focused on identifying inefficiencies and implementing process enhancements, resulting in significant cost reductions and productivity gains.• IT and Business Unit Collaboration: Acted as a crucial liaison between IT and business units, ensuring that technological solutions were effectively aligned with business needs and operational goals.• Forecasting & Reporting: Created detailed forecast analysis and reports, leveraging data-driven insights to present actionable recommendations to the executive board and clients, facilitating informed decision-making and strategic planning.• Transformation Project Management: Managed multiple transformation projects aimed at improving business processes, achieving operational efficiencies, and enhancing overall service delivery.

Led organizational change management and the development of project methodologies, focusing on the integration of web trading applications and system transformations for major financial clients. Responsible for managing resources, budgets, and ensuring alignment with corporate strategy.• Transformation Project Leadership: Directed large-scale transformation projects for key financial clients, managing the integration of web trading systems and ensuring seamless operations across digital platforms.• Organizational Structure & Process Development: Designed and implemented new organizational structures and processes, optimizing workflows to support project execution and operational efficiency.• Strategic Project Alignment: Aligned project portfolios with broader corporate strategies, ensuring that resources and initiatives were fully integrated with business goals, maximizing impact and value.• Cloud-Based Application Integration: Spearheaded the integration of cloud-based applications with financial institutions, driving digital transformation and enhancing operational scalability and flexibility.• Resource & Budget Management: Managed project budgets and resources, ensuring optimal allocation and cost control while delivering high-quality results within scope and deadlines.• Financial Management & Governance: Oversaw financial management practices and governance structures, ensuring compliance with regulatory standards and optimizing financial performance across project portfolios.

Led the design and implementation of a comprehensive Continuous Improvement Program, focusing on the optimization of business processes across multiple service lines. Played a key role in identifying efficiency opportunities, driving significant cost savings, and enhancing operational performance. Acted as the primary liaison between technical, operational, and business teams to ensure seamless execution of improvement initiatives.• Continuous Improvement Program Development: Established a Continuous Improvement Program that systematically identified inefficiencies, redesigned processes, and implemented solutions across support areas.• Leadership in Transformation Initiatives: Spearheaded large-scale transformation projects, managing the entire lifecycle from analysis and design to implementation and evaluation, ensuring alignment with business goals.• Significant Cost Savings & Efficiency Gains: Achieved €2M in annual cost savings through the development and implementation of new business processes, while increasing operational efficiency by 10% to 50% across more than 15 service lines.• Extensive Project Management: Managed over 50 business process improvement projects, coordinating cross-functional teams and ensuring timely delivery of results, with a focus on optimizing resources and productivity.• Strategic Business Case Development: Created over 80 business cases, detailing required budgets and projected savings, and presented them to the executive team, securing approvals and driving improvement initiatives forward.• Process Framework & Governance Design: Designed and implemented a robust process framework and governance model to standardize improvements, ensure accountability, and foster a culture of continuous optimization.• Cross-Functional Collaboration: Acted as the critical link between technical, operational, and business areas, ensuring that improvements were not only technically sound but also aligned with strategic business objectives.

Led the Project Management Office (PMO) for the development and deployment of critical banking services applications and web analytics projects. Acted as the key liaison between business units and software factories, ensuring that project objectives were met within scope, budget, and timeframes. Played a pivotal role in improving the efficiency and delivery of digital solutions.• Multi-Project Management: Successfully managed a portfolio of 15 to 20 concurrent projects, ensuring timely delivery and alignment with business objectives.• Reduction in Development Time: Implemented process optimizations and agile methodologies that resulted in a 15% reduction in development time for banking services applications, improving time-to-market for key digital solutions.• Efficiency Gains in Web Analytics: Led a major initiative that increased the efficiency of web traffic analysis by 40%, enhancing data-driven decision-making for the bank’s digital platforms.• Risk & Resource Management: Oversaw project risk, scope, and resource allocation, ensuring project milestones were met while adhering to quality assurance standards.• Cross-Functional Collaboration: Acted as a bridge between business areas and technical teams, ensuring alignment between business goals and technical solutions.Technologies used: Oracle, DB2, Tibco, NetInsight

Provided strategic leadership and project management for high-impact transformation projects across multiple industries, with a focus on large-scale software deployments and enterprise application integrations. Responsible for managing global projects, developing governance models, and leading cross-functional teams in complex, multi-country initiatives.• Leadership of Cross-Functional Teams: Led a team of over 70 professionals across diverse functions, ensuring seamless collaboration between technical, operational, and business stakeholders.• Management of High-Budget Projects: Successfully managed projects with budgets exceeding €1M, delivering transformative solutions for major clients such as Telefonica, Iberia, BBVA, and Mapfre.• International Project Deployment: Directed the execution and deployment of international projects across more than 10 countries in Latin America, Europe, and Asia, ensuring successful rollouts in highly regulated environments.• Governance Model Design: Designed and implemented governance models to standardize processes, improve compliance, and enhance decision-making across complex projects.• RFP and Business Process Design: Identified new business opportunities, gathered system requirements, and created detailed RFPs. Led the design of business processes and enterprise application integrations, ensuring optimal performance and alignment with client needs.• Strategic Proposal Development: Developed and presented strategic proposals to clients, detailing project plans, budgets, and resource allocations to secure buy-in from key stakeholders.Technologies used: Oracle, DB2, EAI, SOA, Vitria, Tibco, Java, Hibernate, Spring, Web Services, .NET, C#, Google Search Appliance, LDAP, Siebel, MS Sharepoint, Vignette, XML, Host, Weblogic, Tomcat, E-Billing, UML, BPMN, BPM, Rational Rose, Enterprise Architect, ARIS, IBM Websphere Business Modeler, RUP, Métrica 3, SCRUM.

Responsible for business analysis and data mining to create more efficient process and increase sales income. Develops analysis application process to speed up daily operations. Elaborates guides and best practices procedures.• Increased sales rate by 5%• Increased efficiency during information analysis up to 80%Technologies used: MS SQL, VB, VBA.