Ramiro Gonzalez Email & Phone Number

Chicago, Illinois, United States

At Edgio, primary focus was Professional Services including website development and performance optimization to deliver .9 second page loads to achieve superior customer experience and business KPIsDelivered over 12 deployments reaching 94% bug-free P0 or P1 bugs on release nights for adding and updating current site featuresManaged planned and unplanned releases through ticket/environment/resource coordination and release night activities across 6 teamsGathered requirements and defined a backlog of user stories and designed and executed project delivery plans across delivery phasesAdministered UAT and QA process to ensure quality test cases, defect logging, and defect resolution Formulated documentation for product functionality, and reference materials used for standardized training materialCoordinated a distributed team of up to 16 resources to deliver iterative softwareLeveraged client guided skills to keep project scope, schedule and budget managed, and to carefully re-prioritize with clients based on value

Chicago, Illinois

Implemented Pricefx’s home-grown SaaS Pricing Application and eliminated the need of using excel spreadsheets which streamlined pricing by 90%SaaS Application Modules included Price Analytics, Price Optimization, CPQ, Rebates and Price BuilderAdvised a total of 4 globally dispersed teams with 6 - 8 resources per team

Chicago, Illinois

With ABC Supply, the company focus was Building Supply and owned an Order Gateway mobile delivery application Led the delivery process which created efficiency for the delivery drivers, reducing customer delivery issues by 90% based on customer satisfaction feedbackLiaised a team of 8 resources while delivering by-monthly releases with an achievement rate of 100% of bug free code during deployment nights

Lincolnshire, Il

Aon, a global professional services firm that provides a wide range of risk, reinsurance, retirement, and health solutions; role centered on Retirement Benefit CoordinationDirected the development and QA process for the implementation of maintenance and yearly enrollment of benefits for active, retiree members Led 2 teams - 14 resources from the CRM team and 10 resources from the front-end team which delivered monthly deployments reducing incoming call center communication by 75% based on call logsAssumed the role of QA Defect Manager and maintained the active daily bug count within 10% of the overall reported bugs

Northbrook, Il

The project focused on the management and development of the R&D space for the Drivewise mobile applicationFacilitated the development, business analysis and QA process composed of 10 internal team membersRaised the team productivity by 85% as measured by team velocity

Libertyville, Il

Auto Finance website, serving customers with leases and finance of vehicles which kept calls into the call center at 20% based on calls loggedCollaborated on the auto credit/lease desktop application by facilitating the agile processDirected the delivery of each iteration into production while keeping the team of 15 resources aligned with the agile process

Chicago, Il

Company Focus: eCommerce - B2B distributor of maintenance, repair and operating suppliesGuided eCommerce desktop application with a team of front-end and backend resources within the checkout and search functionality of the website on a Hybris platformDecreased overall bugs found on production 85% by planning time to address P0 and P1s within the sprint

Deerfield, Il

Corporate Tax Software created by Corptax; focused as a principle scrum master, overseeing the tax software desktop application while managing 5 teams with 8 to 10 team members each across a domestically dispersed teamPioneered the Agile process and streamlined the development process by 80%

Oakbrook Terrace, Il

Spearheaded the DVD and game automation rentals via kiosks throughout the United StatesImplemented kiosk software for the front-end and back-end teams utilizing agile practices which included planning, daily stand-ups, estimation, retrospectives and story prioritizationCoordinated the release process of kiosks by region ensuring fully tested, prioritized stories resided in the proper environment for deployment

Chicago, Il

• Defined project scope, objectives, requirements and use cases through fact-finding with internal and external resources• Prepared detailed requirement specifications and use cases for all assigned products• Participated in the documentation process and C# code walkthroughs to validate technical designs against business requirements within a .Net environment• Created page flows and site maps for the user interface projects• Worked regularly with management and technical staff to execute on product specifications• Maintained the traceability of business requirements to technical specifications and test cases• Ensured all deliverables met project governance standards• Provided project management for internal and client related projects, including change control• Managed both large and small, cross-functional projects and programs• Escalated issues on a timely basis, exercise authority to make decisions to resolved disputes and set priorities for all issues that were escalated, and identified and resolved all escalated issues impacting project deliverables• Provided timely and audience-specific status reports to key stakeholders at all levels • Maintained effective working relationship with all teams• Worked independently, recognizing when consultation was required• Managed over 200 projects within 35 clients• Project Server Admin - created/edited users, answered questions, troubleshoot issues, set up projects, added/updated groups• Focused on leading Healthcare/Pharmaceutical projects with clients such as Walgreens, CVS, Supervalu and St. Jude among others

Chicago, Il

• Formally CCH Incorporated• Participated in a new project and worked through its entire testing cycle• Created and execute test scripts and plans• Performed manual testing of software and websites with SQL and Oracle back ends• Represented and lead the technical assurance department on projects• Created internal websites as tools for use by my team• Instructed employees on the use of new products in which I have worked on

South Barrington, Il

• Tested the Allstate.com website for the Auto Quote and Purchase releases• Created test scripts, data and conditions for test execution• Created Excel Worksheets from scratch to improve test planning• Created an instruction manual for easy use of the Alstar system• Performed the role of a sub team lead for a project released on the 26th of February of 2001• Executed tests and regression tests using Test Director and Visual Source Safe• Executed tests on Internet Explorer and Netscape browsers• Worked on Alstar, an AS400 platform system for analysis and solution of un-matching premiums

O'Hare Internation Airport

• Managed international customer documentation verification for international departures• Provided customer issue / dispute resolution during the check-in / boarding process• Lead gate boarding process for international departures by coordinating boarding activities such as positive bag match, crew check-in and documentation hand-off, managed overbooking and stand-by list as well as managing boarding priority and upgrade lists• Spanish translator for the US Immigration and Customs Service for the in-bound Mexico flights within terminal 5

Bachelor Of Applied Science (B.A.Sc.), Technical Management

Received Dean's List 8 consecutive times.

Education record