Ramiro Pantoja Email & Phone Number

Norwalk, Ca, Us

Norwalk, Ca, Us

San Francisco, Ca, Us

• Assist clients with account research and reconciliation• Execute transfers, payments, and advances by adhering to internal accounting controls• Calculate interest to be earned, renew, close, and audit certificates of deposit• Provide online banking support and linking online profiles to Quicken and Quickbooks• Expressed leadership by collaborating and training incoming associates

• Compiled source documents to submit journal entries and maintain various GL accounts• Managed an investment portfolio to strategically increase interest revenue by $59,000 • Processed bi-monthly accounts payable to vendors and tax & home insurance collectors• Utilized remote deposit capture to process 4,500 monthly accounts receivable payments• Investigated source documents to produce end-of-month income statement; certified month-end balances for assets and liabilities; and, verified month-end cash balances• Responsible for training new employees and delegating tasks in the absence of the manager

City Of Industry, California, Us

• Assisted customers with product information, online ordering process, website navigation, returns, claims, refunds, as well as order status information such as tracking details• Tested and provided feedback on the new internal software program, Newegg Central• Supported the training team by having new employees observe and listen to calls

Buena Park, California, Us

• Provided an effective AML/BSA compliance training to internal and external clients• Responsible for tracking all AML/BSA training acknowledgement forms• Developed training material in Microsoft Word and PowerPoint• Saved the company tens of thousands of dollars by innovating the training process • Supervised the training progress of two offsite AML/BSA trainers

Buena Park, California, Us

• Responsible for the supervision and training 10-15 new employees per month • Monitored new employee progress to ensure high quality assurance scores• Coordinated with the director of operations and suggested when an agent was ready to be given their regular schedule

Buena Park, California, Us

• Responsible for processing 25-30 money transfers or bill payments per hour• Provided clients with foreign exchange information and answered questions such as the amount in USD to be sent for the recipient to receive a specific amount in foreign currency• Ensured to obtain identifiable information whenever a transfer triggered an internal control

Bachelor'S Degree, Accounting

Associate’S Degree, Business Administration