Working as Ciena Resident Engineer for Equinix Asia-Pacific

• Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.• Provide on-site support to Customers where required. • Fulfill role of Resident Engineer whenever required.• To Communicate with Design and manufacturing on problems / issues found in the field.• Utilizing debug tools as well as lab research to aid Customer’s technical problem. • Recover necessary… Show more • Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.• Provide on-site support to Customers where required. • Fulfill role of Resident Engineer whenever required.• To Communicate with Design and manufacturing on problems / issues found in the field.• Utilizing debug tools as well as lab research to aid Customer’s technical problem. • Recover necessary information to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training.• Work with Quality Assurance, Design, Product Management and Training to provide Customer feedback.• Create, review, validate and publish required MOP/ISB/FSB documents.• Mentor, train newly hired as well as advancing Technical Support Engineers. Show less

• Worked as Sr. Associate in optical Switching & transport domain at Ciena Global Tech support team.• Provided solution to the multi-vendor complex network of leading telecom giants across the globe.• Hands on experience on Ciena products ie. CN4200, OME650, CPL, CN5430 & CoreStream deployed across the globe.• Possess analytical skills for troubleshooting of problems and provisioning of systems.• Replicating the Customer’s network problem in the Test Lab environment of… Show more • Worked as Sr. Associate in optical Switching & transport domain at Ciena Global Tech support team.• Provided solution to the multi-vendor complex network of leading telecom giants across the globe.• Hands on experience on Ciena products ie. CN4200, OME650, CPL, CN5430 & CoreStream deployed across the globe.• Possess analytical skills for troubleshooting of problems and provisioning of systems.• Replicating the Customer’s network problem in the Test Lab environment of Ciena.• Coordinated with logistic team for smooth transition of inventory to be delivered on site as per customer requirement• Debugging Analysis of encountered problems, and Report them to a next level through Fault Tracker Management system.• Preparing MOPs & discussing with project team & customer to get approval for final execution of the same. Show less

• Taking care of the issues related to Synchronization & DCN in PAN India Bharti Long Distance Network.• Hand on working experience on NMS of ECI, Alcatel (SDH,DXC & DWDM)• Nortel 16XE, 16X, Tellabs (DXC, DWDM) equipment.• Symettricom SSU-2000, 5400, Time Provider & Time Source.• Audit of PAN India network for synchronization clock to check any discrepancies or timing loop in the network.• Troubleshooting of network problem (Equipment Hardware Failure, Synchronization &… Show more • Taking care of the issues related to Synchronization & DCN in PAN India Bharti Long Distance Network.• Hand on working experience on NMS of ECI, Alcatel (SDH,DXC & DWDM)• Nortel 16XE, 16X, Tellabs (DXC, DWDM) equipment.• Symettricom SSU-2000, 5400, Time Provider & Time Source.• Audit of PAN India network for synchronization clock to check any discrepancies or timing loop in the network.• Troubleshooting of network problem (Equipment Hardware Failure, Synchronization & DCN) by NMS with the co-ordination of O&M team of respective location.• Timely closing & resolving the trouble tickets within the pre-defined SLA of the corporate customers i.e. Airtel Mobility (maintained by Ericsson), Wipro InfoTech, Wipro Technologies, British Telecom, Tata Communications etc. Show less