• Collaborate with NVR firmware and cloud application teams to introduce client-focused improvements.• Act as the primary technical support contact for Safe Fleet solution customers, providing onsite and remote assistance.• Perform software upgrades and technical tasks both onsite and with remote team support.• Conduct onsite visits for smooth deployment of advanced solutions, ensuring seamless integration.• Research and recommend product and system improvements… Show more • Collaborate with NVR firmware and cloud application teams to introduce client-focused improvements.• Act as the primary technical support contact for Safe Fleet solution customers, providing onsite and remote assistance.• Perform software upgrades and technical tasks both onsite and with remote team support.• Conduct onsite visits for smooth deployment of advanced solutions, ensuring seamless integration.• Research and recommend product and system improvements based on client needs.• Engage with stakeholders to refine business requirements and gather feedback.• Interact with end-users to troubleshoot issues and enhance system functionality.• Work with firmware team on program logic development or modification.• Provide effective solutions for complex issues and assist in customer training.• Drive creation, review, and submission of technical support documentation updates.• Ensure proper documentation and closure of resolved incidents for exceptional customer experiences. Show less