· Proudly initiated and led the project of converting the organization to a paperless environment for all business functions. · Spearheaded the moving process of the business to a new location. · Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy. · Regularly audit company procedures, practices, documents, and licenses to identify possible weaknesses or risks · Ensure all employees are educated on the latest regulations… Show more · Proudly initiated and led the project of converting the organization to a paperless environment for all business functions. · Spearheaded the moving process of the business to a new location. · Coordinate activities throughout the company to ensure efficiency and maintain compliance with company policy. · Regularly audit company procedures, practices, documents, and licenses to identify possible weaknesses or risks · Ensure all employees are educated on the latest regulations and processes. · Manage emails, letters, packages, phone calls and other forms of correspondence.· Support bookkeeping and budgeting procedures for the company. · Create and update databases and records for financial information, personnel, and other data.· Submit reports and prepare proposals and presentations as needed. · Maintaining companies work calendar efficiently and effectively.· Calling clients to schedule appointments and give appointment reminders.· Processing client payments and refunds. · Processing new employees, promotions, write ups, and terminations.· Entering employee information and payroll data into the system.· Issuing and delivering paychecks to employees.· Investigating and resolving payroll discrepancies. · Maintaining and updating payroll records.· Preparing periodic payroll reports.· Resolve employee concerns about HR processes. · Design and maintain reports for management to analyze different aspects of business such as sales, revenues, and expenses.· Managing business’ CRM (Salesforce)· Assist colleagues whenever there is an opportunity to do so. Show less

· Answer phone and direct calls· Greet and assist visitors· Schedule appointments and maintain calendars· Schedule and coordinate staff and other meetings· Develop and maintain filing systems, both electronic and physical· Collate and distribute mail· Preparing and processing all paperwork and documentation· Service client requests· Notarize documents· Manage vendor accounts and perform bookkeeping·… Show more · Answer phone and direct calls· Greet and assist visitors· Schedule appointments and maintain calendars· Schedule and coordinate staff and other meetings· Develop and maintain filing systems, both electronic and physical· Collate and distribute mail· Preparing and processing all paperwork and documentation· Service client requests· Notarize documents· Manage vendor accounts and perform bookkeeping· Maintain contacts and records in company's CRM (Redtail)· Generate reports, transcribe minutes of the meetings, create presentations, and conduct research· Administrator company's website and social media platforms· Prepare communications, such as memos, emails, invoices, reports and other correspondence· Develop and update administrative systems to make them more efficient· Coordinate repairs to office equipment· Order office supplies and research new deals and suppliers· Record monthly, quarterly, yearly expenses· Help organize and maintain office premises· Supervising, mentoring, training, and coaching office staff Show less

· Customer service· Shift opening/closing · Merchandising · Pricing / Signage · Implementing planograms

· Customer service· Ordering · Maintaining compliance logs · Training and development · Accurate cash handling & reports

Company Profile:Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and… Show more Company Profile:Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 125,000-strong in 31 countries around the world.Key Responsibilities:• Provide excellent customer service by greeting customers in a courteous, friendly, and professional manner.• Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Cross-selling and up-selling products and services that enhance the customer’s experience.• Provide basic customer and advance tech support in a call center setting via phone or e-mail by following processes which will identify if the issue can be quickly fixed, or if it needs to be escalated to a higher level client support representative.• Assist external users of the client's products or services by answering questions and solving problems involved in their use.• Confirm customer understanding of the solution and provide additional customer education as needed. Show less

Company Profile:A TPL Holding (Pvt.) Ltd. company, involved in vehicle tracking & fleet management, insurance, property, security and oil & gas exploration and formerly known as Trakker (Pvt.) Ltd. established in 1999 as a joint venture with South African DigiCore, manufacturers of C-track Brand of GPS/GSM based tracking products.Pakistan's first and region's largest vehicle tracking and fleet management company in terms of revenue and installed base of over 100,000 vehicles… Show more Company Profile:A TPL Holding (Pvt.) Ltd. company, involved in vehicle tracking & fleet management, insurance, property, security and oil & gas exploration and formerly known as Trakker (Pvt.) Ltd. established in 1999 as a joint venture with South African DigiCore, manufacturers of C-track Brand of GPS/GSM based tracking products.Pakistan's first and region's largest vehicle tracking and fleet management company in terms of revenue and installed base of over 100,000 vehicles. This is a service industry business and requires customer service on a 24 x7x 365 basis offering stolen vehicle recovery and fleet management services across the country.Key Responsibilities:• Prospecting, pitching, closing new business. • In charge of collection of outstanding payments from existing clients.• Gaining a strong knowledge and understanding of a clients’ business needs. • Organizing weekly team meetings with staff, directors and senior managers. • Involved in the day to day management of clients.• Participation in team building and sales training events. • Performance monitoring of account executives and account teams.• Address client concerns and ensure the resolution of issues in a timely manner. • Maintaining contact with clients - giving them regular updates. • Oversee existing campaigns to grow key accounts. • Delivering ongoing market analysis and assessment of competitors.• Retain accounts through the development of strong relationships with key decision makers.• Supervising service related surveys. Show less