Senior Operations Lead
- Achieved a 0.3% nationwide delivery cost against total GMV, managing 10,000+ shipments.- Pioneered Logistics as a Service (LAAS), generating $3,000 in monthly revenue.- Implemented a KYC mechanism, reducing fraud and default risks for credit-seeking buyers.- Developed a customer support dashboard, increasing retention by 60% and reactivating 20% of inactive customers.- Designed analytical dashboards to track operational performance, delivery, and cost variance.- Introduced call tracking to optimize customer funnel insights, boosting conversion by 20%.- Led a team across four cities, achieving the company's second-highest Employee Net Performance score.