Ramgopal Jayaraman Email & Phone Number

Dubai, Ae

Dubai

• Developed and articulated a clear product vision that aligns with the company strategy and market needs.• Translated customer needs into actionable and effective product solutions.• Manage the product roadmaps using JIRA Discovery, categorizing items into Now-Next-Later buckets to prioritize plan and development.• Led ideation by creating JIRA Epics, Stories developing prototypes and focusing on iterative development using the Agile methodology.• Monitored and analyzed product performance metrics using the BI tools and usage analytics platform to make data driven decisions prioritize development efforts.• Fostered a strong collaboration with key stakeholders across cross-functional teams including Sales, Marketing, Customer success, Engineering and the Leadership team.• Played a pivotal role in developing core features for a procurement application, catering to both Marketplace and Enterprise customer segments.• Led onsite supplier training sessions on the invoice automation portal and played a key role in customer design workshops, collaborating closely with implementation teams.• Implemented AI-based capabilities on the platform and integrated with external systems using REST APIs and cXML’s, with payment gateway providers in the UAE and US for marketplace segments.

Pune Area, India

As a Head of Procurement Application Support (iValua)• A trusted advisor to the management team, aiding in achieving process efficiencies, expanding automation in key operational areas, and supporting the organization’s core digitization initiatives.• A key partner in design and solutioning, working closely with implementation team and the in-house team on application configuration.• Global Head of the functional support team, overseeing application enhancements for the Ivalua Spend Management platform, driving solution conceptualization, and managing the triage and resolution of application issues.• Played a key role in designing core integrations with HR, Finance, and access management systems using ETL and EAI methodologies, and contributed significantly to the development of a Hub & Spoke model.• Established strong working relationships with suppliers’ IT teams to onboard them onto the S2P platform, facilitating collaboration on sourcing events, reference data updates, and the hosting of standard catalogs and punchouts.• Acted as a catalyst in influencing and guiding key stakeholders on application design decisions, streamlining similar process functions, and ensuring user adoption through training of key user groups.

Pune

As a Functional Support Analyst in Oracle-PeopleSoft● A key driver in leading and delivering process and system improvements, scaling abstract ideas into practical, feasible solutions that enhance business productivity.● Supported PeopleSoft Procurement and Accounts Payables applications, handling all types of change requests, including those related to regulatory requirements and internal audit and control items.● Provide assistance to functional support team by facilitating and training them on system configuration.● Played a major role in the PeopleSoft 9.2 application upgrade by collaborating closely with IT partners on the implementation process.● Designed an automated solution for processing employee reimbursements from Concur to be paid via PeopleSoftAccomplishments & Awards: • Played a key role in decommissioning the third-party catalog management provider ATOS and onboarding hosted catalogs and punchouts onto the iValua platform, leading to significant cost savings.• Earned recognition for establishing the functional support team, including recruiting and coaching L1/L2 support teams within a shared services setup.• Significant reduction of man hours by establishing direct connectivity with Antalis TPW SAP to retrieve the correct stock positions for ordering promotional merchandise.• Recipient of Group Finance Excellence award for solutioning India TDS filing process and Concur employee reimbursements.

Chennai

Role : Lead Consultant - Procure to Pay Implementation for a Major Financial Institution for their worldwide rollout covering Swiss, UK , USA and APAC regions.Detailed Study and understanding of all legacy systems involved with the bank (Viz NetShop , Ariba Buyer , Peregrine..)Requirement gathering of the process that was used and streamlining all processes along with the core business team. Coordination with the Catalog Management Provider ATOS in setting up all global and regional catalogs and for a seamless integration between PeopleSoft and Catalog Management Provider.Assisted the client by taking the lead to setup integration with Ariba Supplier Network for Purchase Order Dispatches and resolving all the queries raised by Ariba.Setup the complete Approval chain and workflow by integrating with the Global Authorisation Database ( GAD) which is one of the key challenges to the project.Played a major role in the master data conversion process towards converting Vendor , Purchase order and Voucher data from the legacy systems to PeopleSoft. This also involved cleansing of vendors from the Legacy systems to PeopleSoft.Responsible for vetting all customisation requests, managing business expectations, and ensuring process requirements were met. Authored various functional design documents for the customisations for technical development and ensured a proper rollout of those designs for each rolloutStakeholder management involving meeting with the global supply management group, including Managers , regional Directors Built a strong track record of personal engagement, focused.Steered the UAT Sessions for each rollout across each regions and also trained the service desk / operations centre in Wroclaw , Poland.Served as a single point of contact for all procurement related issues that were raised between the client and the offshore team.Worked on-site in Zurich , London , Newyork , Poland , Pune at all the client offices for respective rollouts.

Bangalore Area, India

Senior Product Manager , Peoplesoft – SCM / Financials :Responsibilities include,Functional Analysis of the issues that’s reported by the customers in Core Purchasing , e-Procurement , Payables productsDetermination of Scope and documentation of the issue reported.Resolve Issues in adherence to Service Level AgreementsProvide directions to the development team for fixing the issue.Preparation of test specification documentsAssistance to the QA team in areas of functional testing.Ability to effectively lead and influence teams to drive to internal consensusWork closely with teams from other product lines towards delivering a better fix to the customers.Served as the single point contact for the Global Support team operates worldwide.Also support cross product analysis in order management , Inventory, Receivables and General LedgerAs a Senior Quality Assurance Engineer, Peoplesoft– SCM / FinancialsInvolved with the Problem Replication verification prior to solution review on Primary testing Platform and testing the issue with the fix applicationDocumenting all test execution results for both individual issues and bundles within Financials and Supply Chain Products.Performed Bundle testing of all the FSCM Incidents with all the fixes applied.Preparation of Testwares.Testing out Single Posting customer cases and Regression Functional testingAlso involved with New Development testing on Peoplesoft FSCM 9.1 Releases on a Pre-GA Environment.Exposure to Order Management and Inventory Products.Conducted Presentations on Purchasing Life cycle across cross functional teams.

Chennai Area, India

Mca, Computer Applications

Master Of Computer Applications - Mca