Avin Ramkilawan Email & Phone Number

Victoria, Australia

Plans, Coordinates and Supervisors IT Operations activities.

Melbourne, Victoria, Australia

• Senior Leader, delivering all ITIL service management functions for the software product used by State of Victoria to manage the lifecycle of all Infringements issued to the public. Key responsibilities (Accountable):
• SLA compliance and P&L.
• Service availability, business continuity and disaster recovery
• Strategic leadership including Incentive Setting and Goal Planning.
• Customer, Vendor and 3rd party relationship management.
• All ITSM functions including Incident, Service Request, Problem and Change management.

Melbourne, Australia

• Operations Manager, NOC (National Network Operations Centre) manager and field services technician over a 10-year period for the state of Victoria's mission critical emergency management voice and data network. Through.
• SLA performance for 2 of the largest accounts:
• Critical Cloud (SaaS/PaaS) services
• Data,
• Voice,
• Application

Melbourne, Australia

• Hands-on technical support for digital voice and data radio sites including microwave linking equipment, Triple-Zero operator dispatching sites, core sites and voice recording.Key responsibilities
• Managed mission-critical communication services for customers including Victoria Police, Emergency Services Telecommunications Authority (ESTA), Ambulance Victoria, State Emergency Services (SES), and the Metropolitan.
• Led incident and problem management across Motorola, Nokia and Siemens network infrastructure across three geographically distributed core sites and over 150 remote radio sites.
• Led onsite engagement with customers to deliver services and perform maintenance.
• Created new procedures, documenting common tasks across multiple complex technologies.
• Trained and mentored technical staff and identified many opportunities for service improvement.Achievements:

City Of Johannesburg, Gauteng, South Africa

• Business development lead accountable for pursuing and acquiring new business opportunities by offering engineering services to the telecommunications sector.Key responsibilities:
• Service Delivery Management
• Service Management
• Vendor Management
• Customer Service Delivery Achievements:
• Designed and implemented internal processes and managed associated business change that eventually won the business.

Cambridgeshire, England, United Kingdom

• Grew the services offering portfolio for a Point-to-Multipoint microwave product used to interconnect telecommunication sites with high bandwidth requirements.Key responsibilities
• Lead people to adopt new service.
• Conduct revenue operations to onboard new services.
• Build capability to deliver service assurance of new services.
• Vendor Management to support new services.
• Build capability and governance to deliver Service Delivery Management.

City Of Johannesburg, Gauteng, South Africa

• Led and develop a new team to deliver ITIL based service management functions for a new telecommunications operator, specifically leading the technical support functions.Key responsibilities:
• Field Service Delivery
• People and process development.
• Vendor Management
• Technical Strategy
• Operations and Maintenance maturity.

City Of Johannesburg, Gauteng, South Africa

• Leadership role for South Africa's third largest cellular operator, reporting to the COO. Established change management practices and systems to improve the stability and assurance of new products and services during.
• Major incident management
• People Management & Leadership
• Stakeholder Management
• Change Management
• Vendor Management

City Of Johannesburg, Gauteng, South Africa

Being a new and rapidly evolving telecommunications operator, my contribution to this role ensured minimal disruption to our customer base while growing and integrating new sites to the network.

City Of Johannesburg, Gauteng, South Africa

Unix system administrator for the Radio Commander tool which is used to manage and configure the radio network.

South Africa

Leadership role to develop team and processes to deliver technical support for new mobile operators radio site roll out and help transition team into business-as-usual operations support.

South Africa

Hands-on technical role, responsible for leading the maintenance and performance of current radio sites while continuously integrating new radio sites during this new operators aggressive role out phase.

South Africa

Accountable for providing specialist Level 2 support for radio systems.

South Africa

Responsible for staging and configuring new radio sites in preparation for field deployment.

South Africa

South Africa

South Africa

South Africa

South Africa

Itil Operational Support & Analysis, Itil Capability

New Managers Programme, Management

Managing Resources Collecting and Using Financial Information Understanding Organizational Dynamics Managing People Written Business.

Electronics Equipment Mechanician, Electronics

National Certificate N5, Electrical Engineering

Mathematics Computer Principals Industrial Electronics Digital Electronics Practical Microprocessors

Grade 12, Mathematics, Physical Science , Biology, Technical Drawing, English, Afrikaans