• Reviewed and processed credit applications to determine whether applicant meets the product and bank criteria to obtain credit.• Reviewed credit reports and other financial records to assess applicant’s credit worthiness and ability to repay debt.• Conducted preliminary research on each applicant and reviewed each application for compliance with Bank’s Lending Guidelines and Policies.• Interviewed borrowers to obtain information about their financial status and history as well any missing information.• Met performance objective of deals per day, quality, and compliance. • Trained and mentored new hires as well as acted as a compliance lead by sending regular updates on credit manual.• Worked on cross business products and processes to assist with business volumes.• Received recognition as Compliance champion for FY 2022 with 100% quality on deals underwritten.

• Handled all customer inquiries related to day-to-day banking.• Raised disputes for suspicious transactions and discrepancy on bill payments, ATM, POS & Online transactions.• Identified cross-selling opportunities and recommended suitable banking and credit products & services.• Trained and mentored new hires by call shadowing to help understand compliance and call procedures & flow.• Worked as Lead for the Team for Customer Experience Index, Compliance and New Ideas by sending regular updates.• A top performer and have contributed above & beyond; met and exceeded quarterly sales and performance metrics.• Received Bravo recognition for Q2-2020, Q4-2020 & FY 2019 – 2020. • Received 2 Times Call Throwdown Winner & Compliance Champion for 5 consecutive quarters.

• Handled time-sensitive inquires received from Subscribers / Beneficiaries for their RESP.• Prepared Plan Adjustments according to client needs for increasing / decreasing monthly contributions, partial refund and changing plan modes.• Helped customers with their application and recommended suitable payout options.• Made outbound calls to customers and assisted to resolve discrepancy in applications.• Processed email requests, documents, and payments in a professional and timely manner.• Worked on ad-hoc projects, such as missed payment reminders, and gathering banking &, client information, etc.

• Managed corporate salary service relationship for over 700 Corporates for payroll processing, reports for new account opening, discrepancy related to pending accounts and processing of modification requests.• Lead client meetings and created MOM along with action plan for sales, operations, and service teams to meet SLA.• Managed escalated cases and addressed the concerns registered at senior level and driven those to resolution.• Analyzed & tracked the team’s business performance and published regular MIS reports to the senior management; reports were utilized to identify performance improvement avenues.• Handled team of Service Officers and Data Coordinators for quality customer service and day-to-day operations. • Drive customer satisfaction survey participation with desire for client to be a reference site.

• Handled daily queries & requests from Hedge Funds & their investors based in USA, Cayman Island & Switzerland. • Analyzed Hedge Fund’s Offering Memorandum & incorporated the Fund’s requirements & conditions on system.• Provided periodic reports like Share Registers, ERISA Holdings, Capital Activity & other customized reports to Funds.• Handled queries and requests from auditors of Funds and cross functional departments within the organization.• Reviewed all transactions and tracked all payments from Fund’s bank account.• Handled team of Process Associates and provided process related training to new hires / executives.

• Processed Investor requests received for Subscriptions, Redemption and Transfers.• Created electronic transfer of money through wires and checks on several bank portals.• Tracked compliance information such as ERISA, Accredited/Qualified status, Designated Status and Restricted or Non-Restricted status of Investors.• Processed & delivered Contract Notes to Investors.• Maintained Client & Investor database with all critical information and Verified KYC Documents for all Investors.

• Acquired new High New Worth Clients for HSBC Premier portfolio.• Profiled customers and showcased financial products to meet HNW Client needs.• Coordinated and conducted Marketing activities for increasing HNW clientele base. • Cross-sold WMS (Insurance and Mutual Funds), Home Loan, credit card, Internet sign up & Bill Pay Facility.• Resolved complaints to customer’s satisfaction in a time sensitive manner.

• Acquired new clients for Retail Savings Accounts.• Top performer and achieved key business targets, such as cross-selling, enhancing, and upgrading retail relationships.• Provided financial planning & investment advice to clients.• Ensured highest levels of service to retail customers.