Ramkrish V Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Led a team of 50+ professionals responsible for delivering IT services to clients, ensuring seamless execution and adherence to service level agreements.Oversaw the end-to-end delivery process, managing project timelines, resource allocation, resulting in successful completion of projects within established parameters.Implemented process improvements, resulting in reduction in delivery time and improved client satisfaction ratings.Collaborated with stakeholders, including clients, internal teams, and third-party vendors, to understand requirements, address issues, and deliver tailored solutions.Conducted regular performance evaluations, provided coaching and mentoring, and facilitated training programs to enhance the team's skills and productivity.Monitored and reported key performance indicators (KPIs) related to delivery metrics, such as turnaround time, customer satisfaction, and resource utilization, ensuring continuous improvement.Played a key role in delivering IT services to clients, ensuring adherence to service level agreements and meeting customer expectations.Managed customer relationships, addressing concerns, and ensuring timely resolution of issues to maintain high customer satisfaction.Coordinated with technical teams to resolve complex technical issues and escalations, ensuring minimal impact on customer operations.Participated in service improvement initiatives, identifying areas for enhancement and implementing process optimizations to drive efficiency.Demonstrated ability to implement quality assurance processes and ensure compliance with industry standards, driving continuous improvement in service delivery.Assisted in the creation and maintenance of service documentation, including standard operating procedures (SOPs) and knowledge base articles.Broad technical knowledge and familiarity with various technologies, platforms, and systems relevant to IT service delivery, including cloud, middleware, and infrastructure management.

Chennai Area, India

Managing the technical team from various backgrounds.Working closely with service delivery manager to understand and implement the process for regularizing the operations management by showing continuous improvement.Leading the offshore team who handles the Middleware, Deployment, AEM, Qlikview. Oversee the day-to-day operations and delegate the tasks to meet the SLA standards.Responsible for the build and release management team.Responsible for implementing new tools for DevOps and Middleware servers by doing R&D.

Chennai, Tamil Nadu, India

Vulnerabilities reported on OS like Windows, Linux, Unix, AIX and Solaris will be remediated.Remediate the certificate related vulnerabilities which includes migration of SHA-1 to SHA-2 certificates for all the applications and systems. Immense knowledge and understanding on ciphers, protocols and algorithms. Identify the potential or security violations that require updated security changes on Middleware products, recommend/implement with the corrective measures to ensure the adequacy of security controls.

Chennai, Tamil Nadu, India

Responsible for implementation and supporting applications hosted in environments with respect to High Availability and Disaster Recovery. Develops new verification & validation procedures and coordinates continuous improvement activities.Identifying, tracking, and resolving unique technical issues. Applying systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.Provide Subject Matter Expertise (SME) input by doing the root cause analysis. Responsible for analyzing the reported vulnerabilities in Middleware products and remediate them within in the stipulated time. Coordinated with third-party/application team to perform the vulnerability tests to adhere the security standards. Maintained the risk mitigation with business needs.Administered, troubleshot WebSphere Application Server in all environments.Responsible for installation, configuration, migration of IBM WebSphere Application Server in all versions from 8.5.x to 6.x in all eenvironment.Installed and configured IBM HTTP Server and generated plug-in files.Applying fix-packs and IFIX for WebSphere Application Servers.Setting and configuring SSL certificate changes for both WAS and HTTP Servers. Using wsadmin (AdminConfig, AdminApp, AdminControl, Help) commands, automate the daily activities. Automated the day-to-day activities like log rotation, patch validation, etc.

Chennai Area, India

Administered, troubleshot WebSphere Application Server in standalone and clustered environment.Responsible for installation, configuration, migration of IBM WebSphere Application Server in all versions from 8.5.x to 4.x in clustered and standalone environment.Installed and configured IBM HTTP Server and generated plug-in files.Applying fix-packs and APARs for WebSphere Application Servers.Analyzed the thread and heap dumps and provided suggestions to the application team and tuned the deployed applications.Performed SSL certificate changes for both WAS and HTTP Servers.

Chennai, India

Responsible for the offshore managed services team for managing the Commerce operations. Preparing the project charter with definite timelines and guide the team to deliver as per the timeline defined. Guided the team for various technical issues reported. Administering, Installing, Configuring standalone and clustered WebSphere Commerce Server 7.x, on servers and AWS. Applying APARs, fix-packs and feature packs on the WebSphere Commerce Servers. Applying fix-packs for WebSphere Application Servers and DB2. Building and Deploying applications on various environments using WCBD.Monitoring the MQ, Scheduler jobs, monitoring the heap sizes in the WebSphere Commerce Cluster.Trouble shooting various issues which arise in the WebSphere Commerce environment.Administering various applications which use DB2, Oracle database. Good exposure on Management Centre, Accelerator and Orgadmin concepts. Well versed with Stageprop, Fileprop, Dataload and DBClean Concepts.Good exposure on WebSphere Commerce Subsystems such as Order Management, Member Management and Catalog Management. Perform ongoing site and store administration and maintenance tasks.Managing batch processing and job scheduling for enhancing the overall performance.Installed and configured DB2 as per the need for WebSphere Commerce. Good knowledge on Shell Scripting and implemented lot of custom scripts as needed.

Mumbai Area, India

Deployment of J2EE based Web Applications and Enterprise Applications in a clustered and standalone environment using IBM WebSphere Application Server 7.x.Integrating the WebSphere Application Server and Deployment Manager with IBM HTTP Server, IBM Directory Server (LDAP), Apache, Oracle, DB2 servers. Configured plugin by updating necessary virtual hosts, modules and integrated Application server and IBM HTTP server. Configuration of WebSphere resources like JDBC, Queues, Topics, Messaging Engine and MQ queues.Setting up of Virtual host and configuration of WebSphere Application Server.Configuring Service Integration Bus which provide asynchronous messaging services using the Messaging Engine and make sure the JVMs maintained at High Availability and Scalability.Maintaining the source code and versioning using the tools PVCS, SVN repositories. Maintained the standard protocols and procedures for pushing the build and release across environments (DEV, DIT, SIT, STAGE and Production). Worked on Performance Tuning for the applications. Monitored Tivoli Performance Viewer for deployed applications.Involved in setting up JVM tuning parameters after extensive R&D on trial & hit basis – specifically parameters to enable inter core group communication and garbage collection.Extensive working experience on application deployments, application management and troubleshooting the application releases.Preparing scripts for automation such as build activities, deployments. Carried out modification and reconfiguration of deployed applications. Automated the day-to-day activities like log rotation, patch validation, etc. Develop Workload Management / Scalability / High-Availability strategies (Clusters, load balancing, session states management, etc). Implemented the system and participated in integration testing, user acceptance testing.Being the SPOC for the configuration and release management, took control of the systems and handled with minimal guidance.