Statutory Training Compliance | Training Plan Development | Program Management | Curriculum Design | Training Delivery Oversight | Staff Recruitment & Management | Training Effectiveness | Infrastructure & Logistics Management | Budgeting & Cost Control | Vendor ManagementTRAINING AND DEVELOPMENT MANAGEMENT: • Identify and assess core competencies of the in-house and client workforce.• Ensure compliance with statutory training requirements. | Develop and maintain monthly and… Show more Statutory Training Compliance | Training Plan Development | Program Management | Curriculum Design | Training Delivery Oversight | Staff Recruitment & Management | Training Effectiveness | Infrastructure & Logistics Management | Budgeting & Cost Control | Vendor ManagementTRAINING AND DEVELOPMENT MANAGEMENT: • Identify and assess core competencies of the in-house and client workforce.• Ensure compliance with statutory training requirements. | Develop and maintain monthly and quarterly training plans.• Oversee end-to-end training delivery and program management.| Manage program design, curriculum development, and customization. • Evaluate training effectiveness & conduct program audits. | Handle logistics, & operations management for training initiatives.TEAM LEADERSHIP AND MANAGEMENT: • Recruit, train, and supervise training teams. | Provide support to line managers and trainers in resolving training issues. • Foster a collaborative and effective working environment for the training department. • Manage vendor relationships to optimize training resources and cost-effectiveness. • Take responsibility for recruitment, staffing, and performance management of training personnel.BUDGETARY CONTROL AND COST MANAGEMENT:• Monitor and control training program budgets to ensure adherence to financial constraints. • Strive to keep costs of planned programs within specified budgets. • Explore cost-efficient alternatives for training delivery without compromising quality. • Utilize data and metrics to make informed decisions about budget allocation and resource utilization. In short, Experienced professional adept in end-to-end training management, program design, and workforce development, with a keen eye for budgeting and vendor management. Show less

Customer Relationship Management | Customer Satisfaction | Escalation Management | Induction Training Programs | Business Development |Account Sourcing | Quality Service Delivery | Revenue Maximization | Conflict Management | Negotiation Skills | Cross-Functional Coordination |Sales and Growth Analysis | Communication and Presentation.CUSTOMER RELATIONSHIP MANAGEMENT:BUSINESS DEVELOPMENT AND ACCOUNT MANAGEMENT:SALES AND REVENUE GROWTH:In short, Results-driven… Show more Customer Relationship Management | Customer Satisfaction | Escalation Management | Induction Training Programs | Business Development |Account Sourcing | Quality Service Delivery | Revenue Maximization | Conflict Management | Negotiation Skills | Cross-Functional Coordination |Sales and Growth Analysis | Communication and Presentation.CUSTOMER RELATIONSHIP MANAGEMENT:BUSINESS DEVELOPMENT AND ACCOUNT MANAGEMENT:SALES AND REVENUE GROWTH:In short, Results-driven professional with expertise in customer relationship management, business development, and revenue growth, adeptat managing large accounts, resolving escalations, and fostering client satisfaction. Show less

• Identifying training and development needs within an organization. • Planning the training title.• To make training plan monthly & quarterly.• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.• Organize training plan approved.• Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.• Supervising the work of trainers.• Management of training… Show more • Identifying training and development needs within an organization. • Planning the training title.• To make training plan monthly & quarterly.• Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment.• Organize training plan approved.• Helping line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.• Supervising the work of trainers.• Management of training centre.• Train instructors and supervisors in techniques and skills for training and dealing with employees. • Designing and developing training and development programs based on both the organization's and the individual's needs.• Working in a team to produce programs that are satisfactory to all relevant parties in an organization.• Identify development plan for each employee. Show less

• Coordination and conduction of training activities.• Arrangement of logistics required for the training program.• Responsible for updating the training materials.• Prepared process flow charts for the whole process.• Maintain and follow up of invoices & preparation of accruals.• Organizing in-campus training for professional colleges.