Operation Manager - Procurement And Supply Chain
CurrentResponsible managing a team of 45 member team accounts Procurement Process.Responsible to drive SLA’s as agreed with the clients.Ensure back ups are created within team to sustain continuous delivery.Monitor individual staff and team performance, recommend actions to resolve problems in order to maintain operational efficiency and service quality. Work flow management, allocation of daily tasks and measurement of performance on a monthly basis.Goal setting and complete annual performance reviews for reporting team members.Act as a subject matter expert to resolve queries from team members.Handle customer queries and escalation