-Developed C# desktop accounting software for diamond and textile industries, encompassing frontend and backend components with .NET Framework.-Proficient in SQL for database interaction and data management within applications.-Utilized SAP Crystal Reports and Stimulsoft Reports for detailed report generation and display.-Collaborated with cross-functional teams to gather requirements and deliver tailored software solutions for clients in diamond and textile sectors.

-Provided comprehensive support for accounting software, addressing inquiries via phone, email, and live chat, delivering timely resolutions, and escalating technical complexities as needed.-Provided technical assistance to clients by aiding with software installation, configuration, troubleshooting, explaining functionalities, and guiding through updates and new feature implementations.-Managed client relationships to enhance satisfaction and retention, utilizing feedback for software and service improvements, and ensuring effective issue resolution and ongoing client satisfaction.-Maintained comprehensive documentation of client interactions and resolutions in CRM systems, and generate insightful reports to drive software and support process enhancements.-Collaborated with sales and technical teams to optimize client experiences, contributing insights and best practices in team meetings.

-Provided multi-channel support related to diamond software to the clients, offering accurate solutions and escalating complex issues to the technical team when needed-Assisted clients with installation, configuration, troubleshooting, and provide guidance on software functionalities and issue resolution.-Conducted client training sessions and create/update support materials to ensure software proficiency.-Built strong client relationships, gather feedback for software improvement, and ensure satisfaction through follow-ups.-Documented client interactions and issues in the CRM system, generate reports on common problems, and suggest software and support improvements.-Collaborated with sales and technical teams to ensure seamless client experiences and share insights in team meetings.

-Provided multi-channel support related to diamond software to the clients, offering accurate solutions and escalating complex issues to the technical team when needed-Assisted clients with installation, configuration, troubleshooting, and provide guidance on software functionalities and issue resolution.-Conducted client training sessions and create/update support materials to ensure software proficiency.-Built strong client relationships, gather feedback for software improvement, and ensure satisfaction through follow-ups.-Documented client interactions and issues in the CRM system, generate reports on common problems, and suggest software and support improvements.-Collaborated with sales and technical teams to ensure seamless client experiences and share insights in team meetings.