Ramkumar N Email & Phone Number

Collections & Recovery with guiding a team of 150 Tele-Callers 10 team leads & 2 assistant managerEnd-to-end responsibility for pan-India collections/recovery and related operations in all unsecured and secured products such as Credit Card, Personal Loan, Consumer loans, Auto loans for multiple banksHandle collections/recovery through the collections/recovery teams,(Inhouse), and collections/recovery agenciesManage and ensure PTP stock & Roll forwards are tracked and followed up on daily basisBuild & fortify the collections/recovery team & agencies, plan and implement collections strategy, and ensure implementation of the sameOversee identification and resolution of fraudulent practices and mitigate risk through changes in policy and processManagement and presentation of Collection management information systems (MIS) and regular performance reviews.Self-motivated, with a strong sense of personal responsibility.Passionate about learning and committed to continual improvement.Worked well in a team setting, providing support and guidance.Assisted with day-to-day operations, working efficiently and productively with all team members.Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Handling a 25-member team.Responsible for hiring, productivity, compliance, attrition control, and training.Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.Enhanced employee performance by providing regular feedback, coaching, and training opportunities.

Handled 100 members Health Insurance team for CITI bank (New India & RSA)Handled 20 members ICICI card's team for ICICI bankResponsible for productivity, quality control, compliance, database management, LOI, attrition and shrinkage, reports, and revenue (seat billing).Increased overall productivity by providing training and support for team members in best practices and techniques.Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.Enhanced operational performance by conducting regular audits and making necessary adjustments to processes.

Handling life insurance team, Bajaj Allianz.Responsible for productivity, follow-up, Attrition and Absenteeism, team building, call closing.Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Bachelor, E.C.E

Master

Diploma, Unix & C