Ramkumar Ramadoss Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Workings with key business stakeholders and project teams to capture user stories by conducting workshops, meetings, process analysis and research- Developed “To Be” business processes- Accurately documenting detailed business and functional requirements- Clearly and succinctly articulate business requirements aligned with business process changes- Gathering requirements as user stories and define acceptance criteria for meeting business requirements- Verifying the requirements by liaising with solution and functional architects to ensure requirements consider existing SAP solutions- Ensure requirements and user stories are reviewed and signed off by product owners and key stakeholders- Work closely as part of an Agile project team to refine user stories and support testing and implementation of changes- Reviewing and Sign off for FDD (Functional design documents) and test scenarios- Assisting with planning for the delivery phase- Actively participating in design reviews and the development of solution concepts- Supporting QAT by preparing user acceptance test scenarios during the delivery phase of the project- Assisting in impact assessment of changes to systems and processes including the maintenance of requirements- Assisting with process and work instruction impact analysis and updates to these artefacts- Actively managing issues and risks during the delivery phase of the project

Melbourne, Australia

- Developing Proof of Concepts (POC) for new reports/dashboards and identifying opportunities for streamlining reports and processes across the business.- Collecting and analyzing of data to identify trends in performance and presenting via statistical reports/charts.- Develop insights on customer and pricing behavior using customer data to deliver improvements in the performance of business performance from data modelling.- Scoping and developing reports/dashboards for Business Sales to effectively determine key customer insights and potential financial opportunity.- Conducting system testing, End-to-End testing and User Acceptance testing for new releases.- Working with technology and business solutions partners to harness advances in data technology, data management and analytical techniques to improve business performance.- Performing root cause analysis to help resolve and prevent systemic operational and performance reporting issues.- Identifying and follow through/resolve data issues impacting business processes and reports and implement controls to improve data integrity and quality.- Participating in continuous improvement, ongoing maintenance and review of all aspects of Business Customers reporting, modelling, templates and processes.- Work with key stakeholders to help identify operational and process improvements across financial outcomes, customer experience, operational costs and regulatory compliance.- Developing insights on business performance across C&I and Multisite customers from system and customer data.- Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user.- Provide Business Analysis support for development partners. - Ongoing analysis and management of the sales incentives scheme, Budgeting, Forecasting and territory portfolios.

Melbourne, Australia

- Planning for analytical resolutions/improvements-– Working with Manager to develop plans to perform highest priority analysis that is aimed at delivering better overall operations and an improved customer experience.- Subject matter expert for Metering and Device and Billing.- Identify obstacles to delivering results and work with team & peer group to implement solutions.Gathering Business requirements and writing IB’s and RFS for end to end processes and enhancements.- Identify and present to management recommendations for change achieve buy in and sign off from all stakeholders - Review solution design documents and quotes for compliance to business requirements. - Identifying operational improvement opportunities across end-to-end business processes and implement the changes- Identifying process, people and system improvements for functional scope and ensure the improvement is implemented and sustained. - Define testing requirements and review scope of change for system related initiatives, User Acceptance Testing (UAT), Post Verification Testing (PVT) & Delivery of many change initiatives working closely with business stakeholders and build strong stakeholder relationships, business architecture, change and release management & test factory for successful implementation.- Process improvement recommendations including analysis on cost and actual benefit ($/FTE saving/% quality improvement).- Undertake root cause analysis to continually improve processes and systems, and close knowledge gaps- Working with support services such as Business Architecture and Quality to drive improvements and support the daily analytical requirements.- Documenting and working with support areas to document changes and improvements that can be shared with the wider team.

- Provided Functional and Business requirements to solution development team, which can be mapped to the SAP – ISU system.- Mapped the business requirements and regulatory requirements in system and provided input to solution delivery team.- Identifying and resolve design and policy issues.- Identifying information for migration and issues with data quality.- Provided business knowledge and expertise to the C&I Delivery team. - Developed test cases and scripts for testing and performed execution of test cases manually to verify expected results.- Involve business units to ensure understanding and acceptance of new processes.- Assisted Security team in defining user profiles (generic) that will perform processes.- Review and sign-off Functional design documents, Business process document, System configuration design document, System Defect resolution, and Batch Report Sign Offs etc.- Performing impact assessment for changes to existing processes.- Developed and maintain a network of key business stakeholders within the designated process area to promote business understanding and ownership of the C&I solution.- Liaise with other process architects and business SMEs to ensure seamless integration across all business areas.- Define test scenarios and develop test scripts and participated in testing and documenting results.- Conduct Pilot activities and Unit testing of designed objects for the process area.- Support definition of user acceptance testing approach and execution.- Define data conversion requirements to support designated processes.- Participated in data verification process, verified and raised issues in several conversion runs to improve the quality of the data.- Conduct and support business readiness assessment activities and assisting in cutover activities.- Assisting with the development of training materials and training data for activities.

Melbourne, Australia

- Device installation and configuration, Meter read data processing, device management, creating Contract, quote and allocating the product.- Monitoring and improving the quality of new/current and migrated data.- Investigating, monitoring and updating of Metering standing Data, Meter Reads and Device exchange and Device movement as per Market Regulator (AEMO) National standards.- Integrating new processes and procedures including troubleshooting system problems and setting up and testing procedures. - Investigating and rectifying exception on Meter standing Data and Meter configuration, Meter exchange, and cross Meter, using MSATS.- Conducting additional investigations/audits/data validations on meter data issues, analyzing data and reporting and following up on discrepancies/missing data within required timeframes.- Identifying and analyzing possible causes for variations in Meter data and billing such as complex data variations in AGL or Distributor processes. - Analyzing, identifying and allocating rate type and rate category in regards to Customer accounts.- Assisting off-shore BPO team with Escalations and Ombudsman queries.- Liaising with other business units/external parties to resolve errors/exceptions in accordance with business procedures e.g. Customer Advocacy, Billing, Transfers, Wholesale/Settlements, external Distributors and Meter data Providers, etc.- Undertaking Historical and complex reconciliations for market settlement issues/Ombudsman cases e.g. Interval data, cross meters, meter exchanges and installations.- Understanding issues and taking relevant decisions and solving within a timeframe.- Analyzing data extracted from SAP and creating reports.- Generating and managing Reports of Exceptions, Interval Data Profile creation and Version Management, Generating Billing and Invoicing Documents and Reversal Documents.- Monitoring of iDoc processing, Create Move-in and Move-out Document.

Master Of Business Administration (M.B.A), Erp Systems

Bachelor’S Degree, Computer Applications