• Directs on/off-shore teams consisting of 25+ members, creating, testing and implementing solutions resulting in 99% compliance to requirements, timelines, and objectives.• Plans and executes multimillion dollar projects for top-tier clients, overseeing a BoB of $2M.• Coordinates onsite-offshore project deliverables, overseeing planning and execution ensuring on-time completion.• Identifies risks, resolving both technical and non-technical issues, resulting in a reduction of system down-times.• Subject matter expert on project life cycles, acting as point of contact for both clients and upper management, streamlining communication for continuity of information.• Builds and nurtures client and stakeholder relationships, increasing customer satisfaction by 20%.• Achievements:o Designed, developed, and implemented a legacy modernization tool that automatically converted mainframe codes to the business process flow, reducing 20% of total project timeline and reducing manual errors.o Directed system analysis, requirements gathering, and provided design/development expertise for One Warranty Solutions resulting in the collection of end-to-end flow of warranty data, reducing corporate warranty spend, and expediting issue identification and resolution.o Developed and implemented an Automated Expression Builder for Legacy Data Migrations to Pega, reducing 20% of total project timeline.o Designed, developed, and implemented an automated comparison tool to compare claims processed by legacy application with Pega processed results, resulting in quality of testing increasing by 60% and reducing 30% of the testing timelines.

• Led and mentored a team of 25, creating IT roadmaps and business process models.• Managed risk, escalating issues and communicating project statuses to management teams and clients.• Oversaw CRM Portal Development, streamlining and automating operations using separate webMethods business processes to address the organizations diverse requirements. • Collaborated with peer leaders in Creative Production, Product Innovation, Product Design, and Product Engineering, toensure alignment and timely delivery on organizational priorities.• Identified opportunities for increased efficiencies and collaborations with partners, focusing on optimizing impact within the organization and consumer base.• Managed and allocated team resources based on business priorities to optimize values and increase cost efficiencies by 5%.

• Oversaw the management of 12 cross-functional teams, providing technical consulting and project management for a BoB consisting of clients across the UAE, USA, and India.• Standardized processes for ERP development and customization, resulting in timely delivery of solutions within the estimated budgets.• Led multiple ERP Microsoft Business Solution implementation projects and built a knowledge repository for the team to refer to.• Managed the IT support and training program, successfully training all the new joiners in the ERP Solution and thus increasing the knowledge and productivity of the team.• Engaged business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.• Assisted project managers by identifying gaps, drafting detailed reports, and providing platform expertise when establishing best practices for existing and upcoming project initiatives.

• Served as Subject Matter Expert in Microsoft Business Solutions, performing in-depth system analysis to pinpoint needs, recommending solutions, and overseeing IT projects.• Designed and developed custom systems for a diverse group of clients across the USA, UAE, and India, gaining recognition for extensive knowledge of technical aspects of ERP systems.• Implemented and support ERP systems at customer sites.• Analyzed data performance and implemented changes necessary, improving execution time by 10%.