Overall 7.7 years of experience in the IT industry, which includes 5+ years ofRPA experience using Automation Anywhere. Having dedicated andknowledgeable Automation Anywhere Admin experience implementing andmanaging automation solutions. Skilled in troubleshooting, maintaining, andoptimizing automated processes to improve efficiency and productivity. Proficientin developing and configuring bots, managing user access, and ensuring systemintegrity. Strong communication and collaboration skills to work effectively withcross-functional teams.

Monitors control room and client services and notifies the support team ofany issues.Works with Automation Anywhere product team, Microsoft team, KHCplatform team and IT team in the event of an incident and collaboration withsupport team to trouble shoot the root cause and arrive at permanentsolution.Monitors the windows infrastructure as well. Works with IT Platform andother teams as needed.Migrates BOT code between multiple environments to facilitate testing.Control code versioning.Adheres to the governance framework and performs change control/production code migration post approvals.Maintains user and bot accesses in the control room as approved by systemand process owners.Works collaboratively with appropriate business units to ensure successfuldeployment of RPA.Assists the development team to schedule and monitor automation runs,also resolve production issues.Monitor tickets assigned from queue system and resolve them as needed,with priority.Liaising to ensure Partners, Platform, and infrastructure support.Supports the GRC team in conducting audits of the below entities, providingall the supporting documents..Review Platform Framework Procedures & Best Practices.Support Weekly Calls on Progress & and bottlenecks and share visibility onthe next challenges and opportunities.Creating and maintaining documentation for automation processes andprocedures.Responsible for ensuring the security and compliance of automationprocesses.Monitoring, analyzing, and reporting on bot performance metrics.

A confident and reliable System engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure

desktop support engineer