Ramkumar Thiyagarajan Email & Phone Number

Thane, Maharashtra, India

Managing/Handling Credit Cards (CNP/CIP/ATM POS/Never Received or Never Applied) and DebitCards (CNP/CIP/ATM POS) fraud Investigations. Handling Other activities related to suspected fraud such as CFR (Central Fraud Registry), SalarySuspected fraud cases. Field visit is done for the fraud cases and if suspected, police complaint is filed against the fraudster as perthe fraud case scenarios and communicating with police department for fraud investigation. Managing/Handling Merchant Acquiring & Vendor Audit Cases. Preparing Investigation report as per fraud scenario. Identifying the occurred fraud is Customer Liability or Bank’s Liability. Retrieving the Bank statements, SMS logs and to investigate the frauds. Contacting and Investigating customer’s and preparing disputed transaction reports. Identifying the fraud is due to Fake Interlink, Remote Access or Self-Initiated transaction or Identity TheftFraud/documentary fraud/Impersonification Frauds. Knowledge of UPI & Net Banking Fraud like – Cashback Rewards, Fake QR code scan, SMS spoofing,Fake customer case. Retrieving the daily MIS reports for fraud investigation. Coordinating with team member and ensure all tasks completed before TAT. Ensuring timely detailed Fraud Control MIS is maintain in respective locations.

Handling all post account opening customer details modifications. Processing of various requests received from branches of customers in context of CIFmodifications, Address modification Forms DVU, A/c Transfer, A/c Closures. Follow up with branches for queries received from customer for non-receipt of deliverables &ensuring dispatch of the same to the customer. Handling Priority Desk in co-ordination with Relationship Managers & product team. Providing Guidance to the routine Enquiries and complaints received from Branches. Ensuring that requests received from branches across the are reverted back withinTAT & withappropriate solutions adhering to the guidelines prescribed by the bank.

Navi Mumbai, Maharashtra

Preparation of Quotations and Inquiries, vendor Management, SAP Material Management, Procurement and Contracting.