Optimizing network, cloud, and software expenditures through meticulous contract validation, analyzing usage data, and overseeing inventory management to maximize cost efficiency.Guiding IT Operations in creating and maintaining value for business through better design, technology, and operation of services.Spearheading organizational technology to help business to grow by conceptualizing roadmap, strategy & framework; revamping the entire IT Infrastructure while facilitating company transformation into secure enterprise class organization.Driving proactive account growth by leveraging new offerings and strategically addressing renewal challenges through a comprehensive program management system process.Building a new capability of an Integrated Operations Center to monitor networks, servers, applications, URLs, and cloud components. Forming a new team by defining role-based job descriptions, screening profiles, and onboarding skilled resources for centralized monitoring and triage. Establishing key performance metrics to gauge the effectiveness of proactive monitoring and prevent break-fix scenarios.Managing incidents as a crucial success factor by ensuring effective and transparent communication with clients and the Delivery Partner Executive (DPE) during significant incidents, and executing "Exec Alerts" in alignment with defined protocols.Leading the service delivery team, managing conflicts, and ensuring efficient execution of team processes and tasks.Governing the development and management of infrastructure/applications, annual budget (operational & overhead cost) and provisioning of detailed cost estimates for business, regional infrastructure and application projects.Directing the process of preparing business presentations to clients, resource planning, architecture evaluation, technical direction, effort estimation & much more.

Analyzed gap and optimized organization’s business and operational processes via implementing IT & communicating with all stakeholders to achieve operational excellence.Proficiently navigated complex technical negotiations, fostering enduring agreements and commitments with team members, customers, and consultants.Tracked project milestones and tasks, reporting on progress by conducting regular meetings with stakeholders to maintain project alignment and ensure timely delivery.Managed multiple projects end-to-end, overseeing everything from conceptualization and visualization to technology mapping, solution design, resource and task scheduling, and final project execution. Delivered IT solutions grounded in best practices, focusing on the integration of people, processes, technology, and information to provide comprehensive organization-wide business solutions. Addressed escalations and conducted root cause analyses on issues, prepared and submitted Daily Executive Summary Reports to the management team, and developed SOPs for all established processes, procedures, and issues. Oversaw NOC operations, data center management, and security compliance while ensuring 100% SLA adherence.Delivered a new IT infrastructure that enhanced performance for both new and legacy application suites, and managed network planning and implementation functions, including LAN, WAN, and network devices. Led service transition, service operations, continual service improvement, service delivery, and service support in areas such as service level, availability, capacity, financial management, and IT service continuity, as well as incident, problem, and change management.Drove monthly service reviews & evolution forums with client & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management.Developed competency among team members; mentored & monitored performance of team members to ensure efficiency in process.

NTT Data (Formerly-Dell International Services India Pvt Ltd) from July 2015 till Dec 2016Deputed at USA Based Bank – IT Division at Chennai.Major Program / Projects Handled:Project Name: Global Common Program.Role: Project Manager, From: Jul-15. To: Dec-16. Team Size: 30 - across geography.Achievement: Handled 5 Quarterly Major releases & 12 Monthly Sprint deployments for APAC Countries and North America as planned with no Roll back.Implemented Continuous Service Improvement and achieved 5% reduction in Critical incidents.Handled multiple Platform migrations within committed SLA and Zero Downtime for critical applications.Budget: 4M$Project Name: APAC & North America Decomm.Role: Project Manager, From: Jul-15. To: Dec-16. Team Size: Resources across geography. Achievement: Successfully decommissioned 500+ Applications & 200 Servers in 6 Months resulted in Millions of USD Savings to client.Savings: 8M$ AnnuallyProject Name: Samsung Mobile application implementation for APAC 12 Countries.Role: Project Manager, From: Feb-16. To: Jul-16. Team Size: 25 - across geography. Achievement: Successfully provided the infrastructure of VMs, DB Servers & Storage space as per requirements within the time line. Project successfully gone business Live in July 2016.Cost: 1.25M$Project Name: Queue Management System integration to core system.Role: Project Manager, From: Feb-15. To: Aug-15. Team Size: Resources across geography.Achievement: Successfully provided the infrastructure of Physical servers, VMs, DB Servers & Storage space as per requirements within the time line. Project successfully gone business Live in Aug 2016.Cost: 0.5M$ Savings: 2M$ Revenue Growth: 1.5M$ Quarterly.Project Name: 2 Way SMS implementation in APAC.Role: Project Manager, From: June-15. To: Sep-15. Team Size: Resources across geography.Achievement: Project successfully gone business Live in Sep 2016.

Worked as Service Delivery / Project Manager in TechM for Swedish Car Manufacturer Operations.Managed Datacenter consolidation (150 to 16 ) project for an Oil & Gas conglomerate.IT Service Operation transition from Onsite to offshore and handled the IT Service operation for world No1 Chemical company.Led a team of 85 engineers at the Global Service Management Centre, Chennai and Ludwigshafen for the execution of Remote IT Infrastructure Management Projects for customers across Europe, North America and Middle East (Chemical company in Germany)Successfully Delivered large-scale, complex programs with a focus on technology transformation; collaborated with leadership teams to evaluate technology challengesFacilitated internal and external IT Audits as per pre-defined schedules; closed audit Observations with Evidences on time and managed without any Non Compliances.Managed accounts worth over US$ 10 Million, achieved revenue growth of 20% and sustained gross Profit margin of over 63% across accountsWorked with the pre-sales and sales teams in ensuring that new Request for Proposals (RFPs) were properly planned for executionBuilt more than 20 rack Data Centre including the full renovation of building power entry and distribution, air-conditioning, data entry points and environment controlsSuccessfully transitioned voice and network services to a third-party provider which led to reduction in maintenance costsFormulated SoW, high & low-level design documents and ensured cost finalization with vendor; migrated Datacenters & decommissioned Datacenters as per plan; realized savings of USD 8 Million to the client as per Q1 of 2014Transitioned Datacenter operations to offshore, only cluster in Green for 36 monthsShowcased excellence in delivery and managed multiple service providers & OEMsProject management, IT Operations, Remote Infrastructure management, Resource management, Client Management, vendor management.

Handled total IT management; implementing new tasks and handling vendor coordination.Responsible for complete operation of servers (Postfix, Gateway, WebServer, NIS, LDAP). Network support LAN (Switches, Wireless LAN, and Patch panel) WAN (Router, RF Link).Troubleshooting Sonicwall Firewall and maintaining the same.Maintaining Linux Proxy Server Squid and creating Mail ID in Linux Mail Server.

Maintaining more than 300 Systems and 10 Servers (Including Team servers).Symantec AV Updates.Configuring IP Addresses, Subnet masks and gateway addresses on hosts. Troubleshooting routing protocols, supporting both hardware & software problems.