Ramli Pham Email & Phone Number

Canada

Toronto, Ontario, Canada

• Collaborated with UI/UX designers to transform designs into interactive and user-friendly web applications.
• Developed clean, efficient, and maintainable code for front-end and back-end
• Ensured web applications were fully responsive and optimized for various devices and screen sizes.
• Coordinated with the development team to seamlessly integrate front-end interfaces with back-end systems.
• Utilized version control systems to effectively manage and track changes to the codebase, ensuring code integrity and team collaboration.
• Conducted thorough testing of newly developed features to ensure compliance with specification guidelines and bug-free releases.

Toronto, Ontario, Canada

• Maintained Pathways’ websites and other online microsites/channels.
• Designed, built and maintained responsive landing pages, marketing campaign websites/pages and main business website.
• Created and optimized marketing workflows to enhance user experiences
• Managed technical configurations, integrations, and data of marketing databases, ensuring data accuracy and efficiency.
• Implemented, customized, and tracked web analytics.
• Measured and reported on the impact of digital activities.

Canada

• Yonge Street Mission (YSM) is a non-profit organization that looks to ending chronic poverty in Toronto.
• As a Computer Education Facilitator, I taught, facilitated and mentored children and adult in computer literacy programso Planned, developed and executed various computer literacy curriculums for in-person and virtual.
• Provided IT support to over 50+ community members involving software, hardware and mobile device issues on a one-to-one basis through email, phone calls and workshops
• Utilized MDT to image and deploy over 100+ computers to program participants
• Designed and created various graphics, videos, flyers/posters through various media creation software such as; Adobe Premier, Adobe After Effects, PhotoPea (Photoshop alternative), Canva, Publisher and iMovie
• Maintain, record and update program and data records using; o Microsoft Access, Excel/Google Sheets, ETO and Salesforce

Toronto, Canada Area

• Supervised and managed a team of 5 warehouse associates to ship various e-cigarette products to over 8 retail stores and 10+ wholesale clients
• Facilitated daily duties including shipping, receiving and material handling
• Maintained accurate inventory across various selling platforms (Erply, Magento & Shopify) to maintain high profitability
• Provided staff training, guidance and support to all team members to help build team morale
• Maintained various inventories through software to provide daily reports and statistics for budget allocation & inventory purchasing
• Utilized the following softwares proficiently; Erply, Magento, SKU-IQ, Signfyd, ZenDesk and Microsoft Office Suite (Word, Excel)

• Demonstrated high levels of communication with customers from diverse backgrounds
• Assisted and resolved many customer support problems involving computers, electronics and mobile devices.
• Trained customers on set-up, operation and maintenance of mobile devices, computers and electronics