Ram Menashe Email & Phone Number

Leading the Commvault Services organization, holding overall responsibility for strategy, portfolio management, onshore/offshore operations, and our global partner ecosystem. I am accountable for developing and executing a comprehensive Go-to-Market (GTM) strategy for services, ensuring alignment with Commvault’s broader business goals and driving market.

• During my final years at RSA, I held a multifaceted role encompassing three key responsibilities
• Worldwide Services Governance: Held global responsibility for RSA’s Services business, overseeing all aspects from strategy to execution. Designed and implemented governance frameworks to align with organizational.
• Regional Leadership (EMEA): Directed the EMEA Customer Success group as well as the GTM efforts and Services Sales teams, working closely with top-tier accounts and regional sales leadership to ensure customer.
• Global Services Leader for the Fraud and Risk Intelligence (as described below)

• Established and Led a Customer Success organisation (80+ members) under the new Fraud and Risk Intelligence BU in RSA.Owned and managed the Global services P&L, Services Sales, Customer Success, Consulting.
• Consistently overachieved on financial plan and led innovative go-to-market strategies that resulted in increased sales and reduced costs.
• Exceeded customer success targets by constantly operating ahead of the game with customer focus in mind
• Drove massive transition of RSA FRI customers to the Cloud as well as various transformations into recent PSD2/ GDPR regulated platforms
• Improved overall operational flows and professional services performance standards
• Consistently achieved high scores in internal team satisfaction surveys

EMEA

• Overall responsibility of the RSA IDP professional services business in Europe, Middle-East & Africa.Leading an organization of over 35 managers and individual contributors such as Consultants, Implementation.
• Fraud and Risk Intelligence
• IAM ( Aveksa)
• RSA core productsHolding a direct responsibility to overachieve an annual revenue plan of over $10M and support over $400M of product sales.Focused on customer satisfaction by driving value and accountable to ensuring.

Europe, Middle-East & Africa

Overall responsibility of the RSA Identity Protection and Verification product line delivery within the EMEA Market.Managing the IPV delivery team which includes Implementation Managers, Fraud and Risk Consultants as well as the Professional Services dedicated Engineering group.Responsible for the PS IPV business growth in Europe, Middle-East and Africa.

Established a global engineering group within RSA Professional Services serving the different RSA PS theaters with new customers’ deployments as well as implementation consulting services for the different PS project managers. Selecting, developing and inspiring a group of engineers towards common goals such as providing higher Total Customer Experience.

• Leading projects for financials institutes in Europe and North America, from conception to delivery: implementing different products/services for online fraud detection.
• Identify and define customer’s needs and requirements based on deep knowledge in e-commerce and online banking fraud patterns and other RSA products.
• Leading pre-sale engagements, from business concepts to technical deep dive.
• Initiating and leading pilots for new potential clients and for service enhancements.
• Identify needed internal resources, manage client expectations and creating project plans.
• Extensive work with RSA’s different teams and functions for projects implementation.

• Product development manager – projects for customers in the U.S market.
• Leading projects which combine Retalix shelf products with dedicated modules for specific customers.
• Extensive cooperation with the client for requirements analysis, planning,integration and training.
• Cooperating with third party companies which provide services for the project.

• System analyst – Wondernets projects
• Designing systems for viewing, capturing and authenticating biometric signatures.
• Representing Wondernet on several customer's designing teams.
• Specializing on the Banking Sector - Designing integrated solution for Bank’s core and end users branches systems.Software Eng. - Wondernet's R&D team.
• Designing and developing the client side of Penflow's technology.
• Combining Java &.NET technologies for client-server integration.

Cissp, It Security

M.A., Diplomacy

Bsc., Information Systems Eng.