Ram Mohan Manda Email & Phone Number

Bengaluru, Karnataka, India

Kochi, Kerala, India

Gurugram

Over here, I contributed in coordinating with Creative, Content and Design team to deliver key campaign projects and program deliverables across different platforms/channels. My main focus was in engaging in launch of Oyo products and program by coordinating and aligning the resources/vendors and also monitored the monthly AOP (Annual operating plan) and ensure adherence to approved cost.I played a key role in coaching and mentoring staff for performance improvement. Not only this, I also built and maintained relationship with cross functional teams and vendors for execution of SOW (scope of work), TOR (terms of reference) and alignment of tasks and timelines.Highlights: Improved team utilization by 40% month-on-month just by realigning work. Streamlined the PO/PI process and closed outstanding payments by 50% while focusing on vendor payment improvement. Controlling the budgetary provisions for the team in systematic approach for proper allocation for projects. As a single point of contact, liaising with the cross-functional team for timely delivery of deliverables. Expediting design deliverables by allocating resources internally and to design agencies and improving TAT.

Mumbai Area, India

Under this stint, I successfully managed the shift operations that supported Investment Bankers in EMEA, APAC and NAM in 24x7 environment delivering Pitchbook Presentations for Investment bankers. I was accountable for team’s BRP (Business Resource Planning), BIA (Business Impact Analysis) and planning the AWS (Alternate Work Strategy) and COB (Continuity of Business) seats for DRL (Disaster Recovery Location) as per risk management strategy.My contribution was in:o Leading Process Automation using Lean methodology and increasing the efficiency by 10%.o Maintaining Quality Metrics of 98% plus and CSAT of 99% plus month-on-month through pragmatic application of Lean concepts and Project Management principles.o Implementing the Standard Operating Procedures manual project for the unit to eliminate ambiguity.o Leading 2 cycles of COB testing as per the COB Site strategy.Highlights: Validated service levels and identified new business needs while working with clients and building relationships.  Concentrated on lean driven reengineering project thereby gaining 10% improvements in the workflow process and client facing intake activities.  Worked on efficiency improvement projects that achieved 25% (FTR) savings for internal clients and drove 15% productivity gains improving cycle time on jobs Conducted customer service enhancement workshop covering client engagement and intake management tips including gathering instructions and managing client expectations for personnel in client facing role. Successfully Lead 2 cycles of BCP testing for Continuity of Business strategy. Developed Standard Operating Manual for the team to bring consistency in understanding and implementation of Operations strategy.

Hyderabad, Telangana, India

Assistant Manager—Document & Creative Services | Sept 2007-April 2014Senior Analyst—Document & Creative Services | Sept 2006-Aug 2007Analyst—Document & Creative Services | Nov 2004-Aug 2006 Over here, I played a key role in:o Set up a 15-member pilot team in short span of 3 months.o Defined team’s performance metrics, setting up WBS for productivity tracking, QC process and scaled up the quality score from 90% to 98% in a span of 3 months.o Reduced billing by 80% through implementing the blocked headcount model.o Lead process automation of manual job intake and reduced job allocation time by 33%.o Transitioning of report services from U.S. and Canada to India offices and setting up operations in aggressive deadline-driven environment.o Monitoring the team billing and devise corrective measures to reduce billing and optimize production.Highlights: Established team operations so as to manage the outsourced work and reduce billing. Implemented blocked headcount model that resulted in reduced billing and saving 80% of billing. Development performance metrics and business metrics for the team to evaluate team performance. Supported business manager to accomplish project planned activities including managing operational issues and implement optimal operating model strategy. Nurtured capability and developed team members through feedback and coaching and preparing them for next level. Implemented process improvement projects by automating manual tasks and reduce time for work allocation.

Hyderabad, Telangana, India

Medical Transcription

B Com, Commerce

Activities and Societies: Represented Deloitte in Atlanta Foundation Cycle ride

Higher Secondary, Commerce

Activities and Societies: Youth Parliament Volley Ball

Senior Secondary

Activities and Societies: Youth Parliament