Ram N. Email & Phone Number

South Africa

Project Management, Master Data Governance, waterfall to agile transformations, coaching, process optimisation and mapping

United Kingdom

successfully re-platform a Salesforce Suite with a focus on Salesforce B2B Commerce with a mobile first approach. Provide a perfect user experience and increase user satisfaction by offering the easiest order placement journey with services and information provided to its customers 24/7 - fully custom Salesforce B2B Commerce on Lightning Implementation.through a 10-day discovery process.Developed an Agile project plan aligned with business objectives & March 2023 go live with a… Show more successfully re-platform a Salesforce Suite with a focus on Salesforce B2B Commerce with a mobile first approach. Provide a perfect user experience and increase user satisfaction by offering the easiest order placement journey with services and information provided to its customers 24/7 - fully custom Salesforce B2B Commerce on Lightning Implementation.through a 10-day discovery process.Developed an Agile project plan aligned with business objectives & March 2023 go live with a complex checkout process where customers can pay cash on delivery and return empty bottles from previous deliveries. Mapped out Scrum ceremonies throughout the project lifecycle.Clearly define the end state and break down complex epics into manageable user stories split multiple times due to backend development complexity of Promotions EngineStreamlined communications utilising a combination of best-in-class tools, including Slack, Confluence, Jira, SharePoint, Zoom/Teams, and Planning Poker (story estimation), and retrospective tools to ensure project success. Coached teams in the adoption of these tools to promote effective and efficient collaboration, which resulted in improved project outcomes and stakeholder satisfactionFacilitated workshops that introduced cross-functional teams to the Scrum methodology, including its key ceremonies, principles of empiricism, and the iterative approach to continuous improvement. Coaching and guidance through each Scrum ceremony ensuring that teams effectively leveraged learnings and feedback to drive project success. Provide ongoing support and mentorship to promote Agile adoption and foster a culture of continuous learning.Partnered with the Product Owner to align objectives and prioritise value in Backlog Management. Coaching and guidance to ensure the effective leverage of each scrum event. Advisor, providing ongoing support and mentorship to the pressurised Product Owner. Show less

Germany

As Germany's leading provider of medical devices, supplies, and pharmaceutical products. IT Transformation introducing a state-of-the-art eCommerce Salesforce platform. The new infrastructure will seamlessly integrate existing retail channels and provide a unified, robust solution that will streamline operations and enhance customer experience. Additionally, GHD will leverage the power of eCommerce and Marketing Cloud to drive innovation and growth, all while utilizing Health Cloud to further… Show more As Germany's leading provider of medical devices, supplies, and pharmaceutical products. IT Transformation introducing a state-of-the-art eCommerce Salesforce platform. The new infrastructure will seamlessly integrate existing retail channels and provide a unified, robust solution that will streamline operations and enhance customer experience. Additionally, GHD will leverage the power of eCommerce and Marketing Cloud to drive innovation and growth, all while utilizing Health Cloud to further revolutionize the healthcare industry:Leading and facilitating Scrum ceremonies such as backlog refinement, sprint planning, retrospectives.Imparting a common understanding of Agile/Scrum values and practices through workshopsImplementing Agile best practices such as, daily stand-ups, prioritized backlog, 2-week iteration sprints, and cross-functional collaboration.Collaborating with stakeholders to create a product vision and roadmap, and defining an MVP with business users and the product owner.Re-prioritising requirements to reflect changes in business strategy, stakeholder needs, and preferences.Driving self-organizing work by empowering the development team and promoting transparency in daily scrums.Resolving delay issues by promoting transparency and coaching the development team to share obstacles and resolve them collectively.Promote transparency in daily scrums and coaching the development team to openly communicate and collaborate on resolving obstacles and wrong assumptions. Show less

Warwickshire, England, United Kingdom

Working on a large Big Data Transformation project delivering IT Data & Tech work stream changes and newly legislated GDPR Regulatory Compliance implementation.Responsibilities:Target Operating Model, Business Model and Mission/Strategy broken down into incremental measured improvementsDetailed As-is and To-be process documentation - clearly mapping and articulating the changes occurring across Tasks. Report on Transition readiness. Created scorecards for incremental… Show more Working on a large Big Data Transformation project delivering IT Data & Tech work stream changes and newly legislated GDPR Regulatory Compliance implementation.Responsibilities:Target Operating Model, Business Model and Mission/Strategy broken down into incremental measured improvementsDetailed As-is and To-be process documentation - clearly mapping and articulating the changes occurring across Tasks. Report on Transition readiness. Created scorecards for incremental changes, functional/non-functional requirement documentation, workflow diagrams, process flows design and optimisation. Benefits Mapping defining outputs, capabilities, outcomes and KPI’sFacilitated process workshops, mapping existing processes and identified business processes and workflowsRisk Registers tracking ongoing risks along with remediation plan and risk scoringDelivered Full Risk Management scoring and Risk Mitigation RecommendationsDocumented procedures and developed new process maps with stakeholders, SME’s for approvalCollated artefacts to facilitate, manage and report all changes Process mapping and data flow mapping over entire customer journey route mapAssist and help define and document Accountability, Governance & Behaviours workstream Map existing workflows with the objective of finding out how they can be improved (Lean Business Model) Facilitate & Lead engagement with IT and Analytics to ensure requirements are correctly interpreted.Assess Solution delivery resolves the multiple data repository challenge faced across the businessBusiness Requirements capturing Functional and non-Functional requirements Weekly Business Implementation Status reports for the board and project sponsor showing ongoing progress>100 DPIA Risk Assessments across the global business landscape from marketing to HR Implementation of Data Protection by Design framework across the organization, meeting with business, training staff on the new framework and processes. Show less

Warwickshire, England, United Kingdom

Exasoft delivers highly accurate, FCA compliant, calculation engines providing unique and valuable Solutions to the Financial Services Market – Lloyds TSB Bank

Dubai, United Arab Emirates

Quality Kiosk is one of the largest independent software testing & monitoring houses and has a global footprint across the Middle East, USA & APAC. Servicing more than 50 of the Fortune 100 of India and 18 of the Fortune 500 companies across the globe. My role was to introduce Agile methodologies suitable to Project / Solution DeliveryResponsibilities involved:Worked closely with clients such as Axis Bank, CIMB, ADCB and RAK Bank to understand core needs and delivered &… Show more Quality Kiosk is one of the largest independent software testing & monitoring houses and has a global footprint across the Middle East, USA & APAC. Servicing more than 50 of the Fortune 100 of India and 18 of the Fortune 500 companies across the globe. My role was to introduce Agile methodologies suitable to Project / Solution DeliveryResponsibilities involved:Worked closely with clients such as Axis Bank, CIMB, ADCB and RAK Bank to understand core needs and delivered & turned around projects involving Software / Application – Service Management improvements - ITIL transformations and best practices. Operated across global locations in India, Malaysia, Abu Dhabi and Dubai. Acted as the first point of contact and secured ‘buy-in’ from key senior stakeholders and decision makers. Project Management of multiple multi-million-dollar application delivery projects with up to 400 staff management required per project Full delivery of a full suite of App ITSM Products implemented at large Financial Banks (RAK, ADCB, Emirates Islamic Bank, Axis Bank - across the UAE, Malaysia and India. (Multiyear Projects)Implementing and running ITSM Products across IT Infrastructure, APM for Axis Bank (India), RAK Bank (Dubai) CIMB (Malaysia), ADCB (Abu Dhabi)Implementing a wide range of Products based on Bank requirements including HP BSM/Omi, HP BPM, HP SiteScope, Compuware Dynatrace Diagnostic, HP RUM & Compuware UEM, HP UCMDB, HP Service Manager, HP NNMi, HP Operation Orchestration, HP Service Health Reporter & HP Executive Dashboard amongst many other customized products created in-house. Show less

Dubai, United Arab Emirates

Overseeing the Banks IT Operations and the (NOC) IT Monitoring Command Centre. Managing EOD/EOM Banking activities, and NOC Monitoring including Banking IT Infrastructure/Applications, ATM Monitoring and Problem Management. Work with Teams & Depts to meet strict SLA’s within the ITIL framework. Leading analysis, producing business requirements, preparing proposals, support & delivery of projects. Business Analysis activities across IT Enterprise. LEAN Transformation – systems… Show more Overseeing the Banks IT Operations and the (NOC) IT Monitoring Command Centre. Managing EOD/EOM Banking activities, and NOC Monitoring including Banking IT Infrastructure/Applications, ATM Monitoring and Problem Management. Work with Teams & Depts to meet strict SLA’s within the ITIL framework. Leading analysis, producing business requirements, preparing proposals, support & delivery of projects. Business Analysis activities across IT Enterprise. LEAN Transformation – systems view approach, looking at entire system, eliminated task switching, Continuous Improvement, reducing completion times. Specify Value, Mapping Value Stream, shadowing SME’s, managing solution partners deliverables across all projects – Wipro/TCSStakeholder Management - Identified relevant stakeholders (clients, third party suppliers, internal team) and area/level of influence. Show less

Master Coach, Organizational Leadership, A

Bachelor'S Degree, Music Business, 2:1