Ram Iyer Email & Phone Number

Bengaluru, Karnataka, India

- Develop and implement strategic plans to optimize front-office processes and tools to digitally enable Customers and Front line employees, ensuring alignment with overall company objectives and standards.- Provide leadership and guidance to the team, fostering a culture of collaboration, innovation, and high performance.- Track and analyze key KPIs to assess operational performance and identify areas for improvement.- Identify and address opportunities for efficiency gains, cost reduction, and process optimization- Collaborate with key stakeholders to ensure seamless integration of countries and zones in International Operations with other functional areas and global initiatives.- Lead and support the implementation of global practices and operational excellence initiatives across all international operations.- Lead the deployment of front office programs and tools, providing support and training to end-users as needed.

Bengaluru, Karnataka, India

- Responsible for defining and maintaining the enterprise landscape of Business capabilities within the Digital Customer Relationship domain in Schneider Electric- Working with Business capabilities to evaluate maturity and identify key strategic areas of process improvement - Working with Business stakeholders to identify key problem areas to improve the digital customer experience - Liaising with Solution Architects in defining target Business processes and solutions to resolve business problems

Bengaluru Area, India

- Business and Solution Architect responsible for defining and designing the architecture for applications in the Sales and Customer Satisfaction domains. - Responsible for Application and Integration architecture across technology platforms in the areas of CRM, Salesforce.com, Tableau BI, Integrations with ERPs - Manage the API landscape and design across the capability - Responsible to keep the architectural technical debt in check, and ensuring a healthy application landscape across the domain and capability.- Trained and explored areas of Data Science, on additional projects as part of the Edison IT program

Bengaluru Area, India

- Led Architecture, Design and Delivery of the Sales Cloud CRM Solution built on the Salesforce.com technology - Led the Solution Delivery for projects on Einstein Analytics driving Sales Performance - Architected the Lightning Transformation journey for the Salesforce CRM

Bengaluru, Karnataka, India

- Led Implementation of Continuous Integration as a part of the Agile Transformation journey using AutoRABIT - Responsible for the Platform Governance, defining Best Practices, ensuring compliance across the platform - Collaborated with various teams – Solution Architects, Technical Architects, Development Teams, Vendors and Partner Program Architects - Jointly responsible for Platform Audit and stability across all Salesforce CRM clouds

San Diego, California, United States

- Technical Analyst designing Salesforce CRM solutions for Sales, Marketing and Service Clouds - Customized Salesforce.com to build CRM and non-CRM (custom) applications - Played a key role as a liaison with the client in problem solving, project status updates and coordinating development activities with offshore teams

Mumbai, Maharashtra, India

- Led multidisciplinary team of over 50 associates including analysts, designers, developers and testers working on multiple projects - Played a key role in planning, budgeting and allocation of project resources for projects - Analyzed project roadmaps with the onsite portfolio leads and project sponsors to plan execution - Managed on-time project delivery by working closely with the offshore Project Managers in the portfolio

New York, United States

- Analyzing business requirements and providing software solutions - Played a key role as a liaison with the client in problem solving, project status updates and coordinating development activities with offshore teams

Mumbai, Maharashtra, India

- Developed custom applications in ASP.Net, VB.Net - Ensured consistent usage of industry standard coding best practices to enhance source code management and increase software maintainability

Mumbai, Maharashtra, India

- Developed custom applications on VB.Net and C# - Built detailed technical specifications, low level design documents

Mumbai, Maharashtra, India

- Developed solutions on Visual Basic 6 on a small-scale custom ERP platform - Analyzed technical specifications in areas of Production Planning & Control and Sales & Distribution - Built reports using Crystal Reports

General Management Programme For It Professionals

One year online executive management program for IT professionals

Be, Mechanical Engineering

Education record