- Development of Servicenow applications, including modification to existing ITSMmodules, working with process owners to develop and implement workflow.- Good experience on flow designer,Server-Side Scripting such as Script Includes, Business Rules, Scheduled Jobs and have a fair knowledge of Client-Side Scripting, UI Script and UI Policy- Majorly worked on creation of Catalog items, record producers, order guide according to user expectations- Worked on email notifications, inbound actions and home pages.- Worked with Service Level Agreement (SLA) & Used Access Control List (ACL) forcontrolling security mechanism in service-now.- Experience in working with multi instance environment (Dev, QA, Prod, Test) andusing Update Set for moving customizations from one instance to another).

- worked as a Admin support in Access given, ACL restricts, Table creation- Creation of users and groups and assigning roles.- Creation of fields and Table creation- Involving generating the reports and creating dashboards based on the user’s requirements - Worked on L3 level activity- Troubleshooting the issues.