Ricardo Amo, Mba Email & Phone Number

Morrisville, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Increased the pipeline for new lead opportunities within the region by 10% YOY through effective marketing/prospecting strategies based on concentrated market targeting.
• Managed the complete sales-cycle including lead generation, qualification, and contract negotiations to closure.
• Achieved Closing Ratio increase of 15% YOY through collaboration with Homevestors’ partners by managing the new lead opportunities, analyzing the competitive industry landscape and by leveraging the lead data through.

Raleigh, North Carolina

• Exceeded market KPI goals related to profitability, labor efficiency, equipment utilization, employee satisfaction and safety performance by 10% QOQ through data analytics, coaching and support.
• Collaborated cross-functionally with different departments to drive continuous improvement in service, quality, operational efficiency and cost reductions, creating over $100,000 in annual cost savings for the UNC.
• Accomplished all monthly budgetary goals through operational cost savings initiatives, including employee hourly overtime control, third party vendor transaction control, fleet inventory turnover/holding costs, monthly.
• Surpassed the service level agreement quality measurement and the route efficiency target of 99.90% on every quarter; a record-breaking number of stops with minimum errors for a new location and new market.
• Reduced attrition rate from 30% to 7% through cross-training initiatives, employee incentive programs, strong employee relations and a collaborative team culture.
• Achieved revenue increase of 15% YOY by strategically implementing and managing four high-volume accounts in the operations through client referrals.

Melbourne, Florida Area

• Supervised operations in general, ensuring its effectiveness and success by managing daily activities directly related to leading and coaching 4 different workgroups (30+ employees) in a dual branded location, as well.
• Coordinated full staffing lifecycle, including sales performance monitoring, training and development of commission/hourly employees, increasing employee satisfaction levels by 25% YOY.
• Exceeded Net Promoter Score (NPS) goals by 10% QOQ by listening, owning and resolving each situation in a timely manner; creating strong business relationships with customers to promote satisfaction, retention, and.
• Increased market share penetration by 5% QOQ by establishing competitive pricing based on market trends and by capitalizing on walk-ups opportunities.
• Achieved record-breaking revenue increase of 15% YOY through weekly sales observations on associates, role-playing, coaching/constructive feedback, and incentive programs.
• Reduced operating costs by 10% YOY by spearheading cost savings initiatives, including employee hourly overtime control, third party fleet movement transactions control, fleet inventory turnover/holding costs and new.

Orlando, Florida Area

• Managed multi-unit operations in general, ensuring its effectiveness and success by coaching and leading 6 workgroups with 4 union contracts (200+ employees), coordinating fleet of vehicles exceeding 10,000 on rent.
• Implemented a collaborative company culture initiative that successfully raised employee satisfaction levels by 20% YOY through recognition and support.
• Exceeded car rental sales goals by 10% YOY through weekly sales observations, role-playing, coaching/constructive feedback, and incentives programs.
• Reduced operating costs by 10% YOY by controlling employee hourly overtime, third party fleet movements transactions control, fleet inventory turnover/holding costs and negotiating new vendors favorable contracts.
• Increased Net Promoter Score (NPS) by 12% QOQ by addressing customer complaints in a timely manner, eliminating reservation-failures and preventing all wait situations through coordinating vehicle reservations coverage.

Orlando, Florida Area

• Collaborated cross-functionally with other departments to facilitate the issue resolution process for clients and to improve the existing business processes, increasing the Net Promoter Score (NPS) by 10% QOQ through.
• Increased client portfolio by 20% YOY by winning two high-volume service bid proposals through county contract bidding.
• Reduced operating costs by 10% YOY through employee hourly overtime control, monitoring monthly expenses, and negotiating new vendors favorable contracts.
• Implemented a morale-boosting employee relations plan, reducing turnover rates by 25% QOQ through recognition, incentives and support.
• Exceeded revenue goals by 20% YOY through the implementation of two new profit centers (car repossession and heavy-duty towing), and by executing marketing/prospecting strategies based on concentrated market targeting.

Master Of Business Administration (Mba), Corporate Management, Gpa: 3.9

Bachelor Of Science - Bs, Business Administration

Concentration in Management