Ricardo Amo, Mba Email & Phone Number

Morrisville, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Increased the pipeline for new lead opportunities within the region by 10% YOY through effective marketing/prospecting strategies based on concentrated market targeting.• Managed the complete sales-cycle including lead generation, qualification, and contract negotiations to closure.• Achieved Closing Ratio increase of 15% YOY through collaboration with Homevestors’ partners by managing the new lead opportunities, analyzing the competitive industry landscape and by leveraging the lead data through the Salesforce CRM system.

Raleigh, North Carolina

• Exceeded market KPI goals related to profitability, labor efficiency, equipment utilization, employee satisfaction and safety performance by 10% QOQ through data analytics, coaching and support.• Collaborated cross-functionally with different departments to drive continuous improvement in service, quality, operational efficiency and cost reductions, creating over $100,000 in annual cost savings for the UNC Health Care System.• Accomplished all monthly budgetary goals through operational cost savings initiatives, including employee hourly overtime control, third party vendor transaction control, fleet inventory turnover/holding costs, monthly expense control and new vendors favorable contracts, reducing operating costs by 15% YOY.• Surpassed the service level agreement quality measurement and the route efficiency target of 99.90% on every quarter; a record-breaking number of stops with minimum errors for a new location and new market.• Reduced attrition rate from 30% to 7% through cross-training initiatives, employee incentive programs, strong employee relations and a collaborative team culture.• Achieved revenue increase of 15% YOY by strategically implementing and managing four high-volume accounts in the operations through client referrals.• Surpassed customer satisfaction goal by 5% QOQ by nurturing client relations through regular formal and informal interactions, addressing customer needs in a timely manner, focusing on high-level customer service and effective communication.

Melbourne, Florida Area

• Supervised operations in general, ensuring its effectiveness and success by managing daily activities directly related to leading and coaching 4 different workgroups (30+ employees) in a dual branded location, as well as, coordinating its fleet of vehicles (100+ vehicles).• Coordinated full staffing lifecycle, including sales performance monitoring, training and development of commission/hourly employees, increasing employee satisfaction levels by 25% YOY.• Exceeded Net Promoter Score (NPS) goals by 10% QOQ by listening, owning and resolving each situation in a timely manner; creating strong business relationships with customers to promote satisfaction, retention, and expansion.• Increased market share penetration by 5% QOQ by establishing competitive pricing based on market trends and by capitalizing on walk-ups opportunities.• Achieved record-breaking revenue increase of 15% YOY through weekly sales observations on associates, role-playing, coaching/constructive feedback, and incentive programs.• Reduced operating costs by 10% YOY by spearheading cost savings initiatives, including employee hourly overtime control, third party fleet movement transactions control, fleet inventory turnover/holding costs and new vendors favorable contracts.

Orlando, Florida Area

• Managed multi-unit operations in general, ensuring its effectiveness and success by coaching and leading 6 workgroups with 4 union contracts (200+ employees), coordinating fleet of vehicles exceeding 10,000 on rent, and daily reservation system with an average of 1,800 car rentals per day.• Implemented a collaborative company culture initiative that successfully raised employee satisfaction levels by 20% YOY through recognition and support.• Exceeded car rental sales goals by 10% YOY through weekly sales observations, role-playing, coaching/constructive feedback, and incentives programs.• Reduced operating costs by 10% YOY by controlling employee hourly overtime, third party fleet movements transactions control, fleet inventory turnover/holding costs and negotiating new vendors favorable contracts.• Increased Net Promoter Score (NPS) by 12% QOQ by addressing customer complaints in a timely manner, eliminating reservation-failures and preventing all wait situations through coordinating vehicle reservations coverage with the fleet department and by organizing optimum staff coverage.

Orlando, Florida Area

• Collaborated cross-functionally with other departments to facilitate the issue resolution process for clients and to improve the existing business processes, increasing the Net Promoter Score (NPS) by 10% QOQ through high-level customer service.• Increased client portfolio by 20% YOY by winning two high-volume service bid proposals through county contract bidding.• Reduced operating costs by 10% YOY through employee hourly overtime control, monitoring monthly expenses, and negotiating new vendors favorable contracts.• Implemented a morale-boosting employee relations plan, reducing turnover rates by 25% QOQ through recognition, incentives and support.• Exceeded revenue goals by 20% YOY through the implementation of two new profit centers (car repossession and heavy-duty towing), and by executing marketing/prospecting strategies based on concentrated market targeting.

Master Of Business Administration (Mba), Corporate Management, Gpa: 3.9

Bachelor Of Science - Bs, Business Administration

Concentration in Management