* Develop strategies that allow to retain customers going over the KPI, achieving a +40% save rate* Prepares correspondence* Fulfills the needs of existing customers who are at risk of canceling services or orders* Assess the needs of inbound customers to answer questions about products and services and to provide solutions that fit customer's needs.

* Direct and manage daily team activities customer satisfaction and resolution. * Make decisions about employees.* Motivate and train employees, evaluate and review that the answers given throughare according to the procedures of the client. * Organize regular statistical reports to be presented to management.* Review customer satisfaction statistics in order to make proper retraining.*Hold meetings and share the results of development with employees andmanagement.* Run reports to show the management team the development of each of the agentsemployed using Teleperformance tactics.* Develop action plans that are effective and focused on specific metrics tocontinuously improving the KPI using established processes.* Check the daily assistance of agents ensuring the satisfaction of the client.

Organizing Checks, Transactions, and Records. Accurate File Sorting by Check Number, Transaction, and Voucher. Assisting the Accounting Department with Other Tasks

Provide first-hand assistance to the accounting department. execution of administrative tasks, follow-up with suppliers, and bills to pay. In charge of fixed assets, Program leader when needed. I covered the accountant on her maternity leave for 3 months which I took charge of the department making month-end closings and presenting to our audit department.