My name is Ramon Berrios and I am an ever growing worker in the field of IT. At the moment I’m currently studying my CCNA and hope to expand into the industry of networking. I started my IT journey at a 16 week bootcamp at Per Scholas where I obtained my A+ certificate. I’ve worked as a Field Engineer since doing contract work for various companies I’ve obtained over a year experience in the field.Professional SummaryIT Support Professional with expertise in Network Support and Technical Support. Acquiring skills in installing operating systems such as Windows, and Linux, desktop communication software skills, and installation, updating, and removal of software. Proven skills in delivering excellent customer service and maintaining quality control. EducationCompTIA A+ Certification, CompTIA ITF+ Certification, Google IT Support (Cousera), Completed 16 week PerScholas Desktop Support boot camp.Technical SkillsSoftware: Windows 10, 8, 7, Mac OSX, VMware Workstation, Virtual Box, ServiceNow, MS Office, BIOS/UEFI.Hardware: Installing and configure Motherboards, Kiosk, SATA/eSATA/PATA/SSD, Power Supplies, Heatsink Fans, Expansion Cards such as Graphic Cards, Modem, Network Interface Cards, Sound Cards, Partitioning and Formatting Hard Drives; Peripherals. Network Switches; Routers, WAP, Wireless Range Extender; Android Phones; Tablets.IT Maintenance: Disposal process of old IT equipment, HDD/SSD swap out, UPS battery replacement, disposal of old networking equipment (switches, UPS batteries, firewalls)Professional: Customer service, quality control, follow processes and procedures, meeting project deadlines, manage inventory on ServiceNow.