Ramon Cano, Mba Email & Phone Number

El Paso Metropolitan Area

Enhanced understanding and implementation of strategic goals by leading team's daily activities ensuring work is completed within defined quality and deadline parameters. Train/mentor associates to identify developmental opportunities by tracking multiple productivity and performance standards to ensure established levels are executed, particularly during periods of critical activity such as managing escalated situations. Function as consultant and business partner by participating in… Show more Enhanced understanding and implementation of strategic goals by leading team's daily activities ensuring work is completed within defined quality and deadline parameters. Train/mentor associates to identify developmental opportunities by tracking multiple productivity and performance standards to ensure established levels are executed, particularly during periods of critical activity such as managing escalated situations. Function as consultant and business partner by participating in collaboration opportunities such as stretch assignments, task forces, and strategic initiatives. Show less

El Paso Metropolitan Area

*Currently managing Payroll/HR team with varying levels of tenure through a first-year Team Leader ensuring exemplary customer service, collaboration, time management, and problem-solving skills through a heavily developmental approach - 92% Retention (Overall Team Engagement 93.75 avg | Fully Engaged TMs 78.75% FPY) *Piloting NPS approach process to standardize client outreach and ensure communication is aligned and consistent between both the service and client success teams. Established… Show more *Currently managing Payroll/HR team with varying levels of tenure through a first-year Team Leader ensuring exemplary customer service, collaboration, time management, and problem-solving skills through a heavily developmental approach - 92% Retention (Overall Team Engagement 93.75 avg | Fully Engaged TMs 78.75% FPY) *Piloting NPS approach process to standardize client outreach and ensure communication is aligned and consistent between both the service and client success teams. Established process to develop an enhanced level of rapport by developing effective messaging, determining timely release of pertinent content, and scheduling strategic touch bases to foster a sense of collaboration and partnership with client. Show less

San Antonio, Texas Area

Grow and retain profitable revenue; relationship management with new and existing clients acquired through high-touch networking and lead generation. Conduct market research and monitor inbound activity; collaborate to create and own outbound localized business development campaigns. Analyze client usage to project future needs and initiate strategic communication; provide administrative support and conduct site visits and client consultations. *Developed/published/implemented reporting… Show more Grow and retain profitable revenue; relationship management with new and existing clients acquired through high-touch networking and lead generation. Conduct market research and monitor inbound activity; collaborate to create and own outbound localized business development campaigns. Analyze client usage to project future needs and initiate strategic communication; provide administrative support and conduct site visits and client consultations. *Developed/published/implemented reporting and instructional content to streamline prospecting processes and enhancing personal productivity across the company. *Developed explorative and innovative solutions through strategic client coaching supporting continuous process improvement such as waste elimination, efficient process flow, task standardization, and workload balancing. *Established new partnerships (47% portfolio growth). Met with prospects to educate them on our services. Increased name recognition in San Antonio. Led to 325% business revenue increase over last year. Show less

El Paso, Texas Area

Supported sales activities and store operations by serving as resource for several functions, from training and leading staff members, to delegating tasks and completing opening / closing procedures. Promoted a positive and productive environment, as well as, providing an optimal shopping experience for customers. Answered clients’ and staff questions and concerns. Solved emergent problems in a timely and efficient manner.* Fast-tracked an operational turnaround through a thorough… Show more Supported sales activities and store operations by serving as resource for several functions, from training and leading staff members, to delegating tasks and completing opening / closing procedures. Promoted a positive and productive environment, as well as, providing an optimal shopping experience for customers. Answered clients’ and staff questions and concerns. Solved emergent problems in a timely and efficient manner.* Fast-tracked an operational turnaround through a thorough workflow and value stream mapping analysis. * Redesigned backroom space and overhauled warehouse workflow for maximization of new processes and operational efficiency resulting in 45% productivity improvement* Coordinated staffing plans to identify needs and hire the best candidates for specific positions; instruct employees on proper procedures, brand policies, and sales techniques; enabled new hires to become successful quickly in their new roles; increased year over year sales 6% with key strategies.* Updated warehouse safety standards for warehouse / unload team members, resulting in 25% reduction in backroom injuries and a substantial labor cost savings. Show less

Analyzed and interpreted numerous reports containing information about vehicle fleet control and maintenance, asset utilization, and rental car expenses and proceeds. Acquired hands-on experience in customer service, overall operations, and sales and marketing. Prospected for clients by obtaining referrals and making calls to insurance agents, car dealerships, auto body shops, and hotels. * Delivered 10% increase in sustained rentals; enhanced fleet maintenance and turnaround time over… Show more Analyzed and interpreted numerous reports containing information about vehicle fleet control and maintenance, asset utilization, and rental car expenses and proceeds. Acquired hands-on experience in customer service, overall operations, and sales and marketing. Prospected for clients by obtaining referrals and making calls to insurance agents, car dealerships, auto body shops, and hotels. * Delivered 10% increase in sustained rentals; enhanced fleet maintenance and turnaround time over 7%; enriched service quality and performance. Show less

Odessa/Midland, Texas Area

Collected/Analyzed Operational & Asset Protection data and trends to identify risks and prioritize tasks; reinforced safety controls and efforts to mitigate internal/external theft. Collaborated with government and environmental agencies in crisis situations; reported and recommended detailed emergency measures and contingency plans to leadership. Encouraged best practices and positive environments, maintained employee communication confirming policy/protocol compliance.* Standardized… Show more Collected/Analyzed Operational & Asset Protection data and trends to identify risks and prioritize tasks; reinforced safety controls and efforts to mitigate internal/external theft. Collaborated with government and environmental agencies in crisis situations; reported and recommended detailed emergency measures and contingency plans to leadership. Encouraged best practices and positive environments, maintained employee communication confirming policy/protocol compliance.* Standardized an online hub for data/reporting/special applications. Streamlined retail link report building process; trained all local Asset Protection Managers how to use tool effectively. * Reorganized Quarterly Shrink Reviews; rebuilt structure; produced meaningful content; constructed new review sections; took over post-inventory High Shrink reviews in local & neighboring markets. * Delivered on market shrink goals twice (First reductions in previous 5 years); oversaw operations across 15 stores in highly challenging areas Show less

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (B.S.), Accounting

Activities and Societies: Delta Mu Delta honor society