Senior Escalation Specialist
CurrentSupports escalated complaints by phone and written correspondence, receiving, researching and resolving direct customer complaints as well as customer complaints escalated by business partners within Wells Fargo Auto as well as complaints filed through outside agencies such as the better business bureau and consumer financial protection bureau.This critical role creates a connection point between our customers and Wells Fargo providing the company with an opportunity to satisfy the customer concern as well handling all executive level escalated servicing issues via inbound telephone contact, e-mail, US mail or fax to provide high quality service along with timely & accurate resolution of more complex customer problems and to report these issues on a monthly basis to senior management.
