Ramon Eusebio Email & Phone Number

Tampa, Florida, United States

Temple Terrace, Florida, United States

Adhered to strict safety, quality, and fulfillment production standards by loading boxes into trucks for shipment and using scanners to read bar codes on products.

Riverview, Florida, United States

Answered 100 calls a day by resolving, researching and identifying Medicare beneficiaries’ inquiries.Assisted Medicare beneficiaries at all levels by informing them of available resources to satisfy on the demand requests.

Remote

Responded 100 calls a day to a variety of inquiries to include resolving issues with regard to the appointment scheduling, fulfillment processing, and completion of service in a timely manner while maintaining sensitivity toward military culture.Provided customer contacts related to health assessment processing, referral follow-up, education of processes.

New York, New York

• Provided service excellence to policy owners, and agents by researching individual account activities to resolve issues in a timely manner and follow up as necessary
• Processed account request to include address changes, beneficiaries updates, ownership changes, trust, and power of attorney additions.

Tampa/St. Petersburg, Florida Area

• Investigated and received inquiries from customers or providers by telephone, email, fax, or mail and communicated response within required turnaround times.
• Responded to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures.
• Resolved or reported customer problems by identifying and escalating difficult situations to the appropriate party.
• Interacted with hospitals, physicians, beneficiaries, or other program recipients in processing Medicare appeals for patients.

Tampa/St. Petersburg, Florida Area

• Administered daily operational support for business request to assist financial advisors and clients.
• Processed individual and employer retirement account distribution and maintenance within standard processing deadlines.

Tampa/St. Petersburg, Florida Area

• Escalated request while maintaining focus on a positive manner interaction with internal and external customers, and followed up as necessary.
• Submitted account request to include address changes, trade orders, duplicate statements, interest adjustments, CD renegotiations, and Power of attorney additions.
• Provided personalize service and offered products that enhance our customer’s experience to retain and increase business.
• Researched and resolved tax reporting discrepancies in accordance to the IRS rules and regulation, and company’s policies and procedures.

Brandon, Florida, United States

Resolved and reduced invoice exceptions by analyzing assigned disbursement activities to ensure compliance with company policies and procedures.

Bachelor Of Arts - Ba, Marketing

Associate Of Arts - Aa, Business Administration

High School Diploma