Ramon Maia Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

As Interim Team Lead for Hardware Management, along with the Senior Hardware Administrator, my primary responsibility is to provide strategic leadership and guidance to our team during the interim period until a permanent manager is appointed. This role encompasses overseeing daily operations, coordinating team activities, and ensuring seamless execution of tasks related to hardware configuration, decision-making, logistics, and inventory control.

Dublin, County Dublin, Ireland

As a Senior Hardware Administration, I carry with most of my previous role. Still, also I ensure team visibility to guarantee that all tasks are executed efficiently and according to standards. I support the Hardware Manager in their absence, taking on their responsibilities and maintaining operational continuity. Additionally, I actively participate in client meetings to contribute to decision-making processes and am responsible for conducting stock control, requesting new material for client's needs, and most importantly ensuring that the team has all the support necessary to execute daily tasks.

Dublin, Ireland

As a Hardware Administrator, I presently manage the configuration, logistics, and stock control of all hardware devices utilized by some of the world's largest airlines. In collaboration with a dynamic team, I engage daily with the broader IT Department and Account Managers within a fast-paced, agile development environment.My day-to-day duties involve:•Evaluate new hardware solutions for optimal client outcomes.•Configure Android, iOS, and Windows mobile devices.•Utilize MDM solutions (VMWare, Soti, Knox) for efficient device management.•Maintain meticulous records for streamlined inventory management.•Collaborate with software development and IT teams for seamless integration.•Implement Stock Control procedures with SAP Materials Management.•Conduct monthly stock takes for accurate inventory records.•Proactively replace hardware components to minimize disruptions.•Efficiently manage returns and repairs for timely resolution.•Handle logistics, including preparation and tracking of shipments.•Provide proactive support to existing clients.•Travel to client premises for on-site hardware configuration and testing.

County Dublin, Ireland

As an IT Support Administrator in a busy and dynamic call center environment, I ensured seamless local and remote support for computer networks. I promptly resolved issues, conducted regular data backups, and efficiently managed assets. I conducted electrical safety checks, tested new technology, and responded promptly to call-outs, contributing to the overall efficiency and satisfaction of the department.Duties and responsibilities included: •Maintained servers, laptops, desktops, printers, and other hardware components to ensure optimal functionality.•Handled the provisioning and de-provisioning of accounts on various systems, ensuring a streamlined user management process.•Provided a high level of 1st and 2nd support to end-users through remote, telephone, or video conferencing channels, ensuring prompt issue resolution.•Administered network and telecom systems to facilitate seamless communication and connectivity.•Created and updated various reports for line managers and senior management, offering valuable insights.•Conducted technical analysis of various systems to optimize performance and efficiency.•Managed the company's assets - using a specific software - to ensure proper tracking and utilization.•Created and maintained internal IT paperwork, including invoices, guides, trackers, and asset management documentation.•Liaised with vendors for 3rd-line support, ensuring efficient resolution of technical issues.

County Dublin, Ireland

As a Customer Service Representative and Team Lead at Flying Tiger, a stockist of top-quality home and office essentials, I played a pivotal role in delivering exceptional customer service. In the absence of the Store Manager or Deputy Manager, I took on the responsibility of managing the store.My achievements included various key aspects of store operations:• Served as a key holder, managing the opening and closing of the store.• Supervised Sales Assistants, assigning daily tasks to ensure smooth operations.• Managed the receiving and processing of deliveries.• Oversaw cash handling and transaction management, including refunds, exchanges, cashing up, and supervising cash collection.• Thrived in an extremely busy, fast-paced environment.• Conducted stock-taking to ensure the quality and quantity of all inventory.• Implemented visual merchandising strategies, maintaining compliance with item accessibility flow.• Stayed informed about product changes and additions to provide expert advice to customers.• Ensured a customer experience aligned with company standards, prioritizing friendly and efficient interactions.• Maintained the general upkeep of the shop, strictly adhering to safety and hygiene standards.In this multifaceted role, I contributed to the overall success of the store by managing operations, fostering a positive customer experience, and upholding the company's standards.

Brazil

As an IT Support Technician, I contributed my skills and expertise to a prominent tech company in my city. Thriving in a bustling environment with frequent client interactions, I actively engaged in providing IT assistance through both personal visits to homes and corporations.Part of my duties included:•Executed assembly and maintenance of computers and systems with a focus on precision and efficiency.• Installed computer software, ensuring seamless integration and optimal functionality.• Provided concise and efficient support to system users, addressing queries promptly.• Installed and configured software and operational systems, specializing in Windows and Linux environments.• Executed backup procedures, ensuring comprehensive data recovery protocols were in place.• Installed and configured network assets, optimizing connectivity for enhanced operations.• Managed password systems for all user accounts, ensuring strict adherence to company confidentiality policies.• Analyzed call logs to identify underlying issues and trends, diligently logging queries for regulatory purposes.• Diagnosed and resolved hardware and software faults through effective troubleshooting.• Tested and evaluated new technology and systems, ensuring comprehensive user knowledge.• Conducted electrical safety checks on company computer equipment, upholding stringent safety policies.• Responded to call-outs promptly, ensuring efficient maintenance reports and necessary follow-up procedures were processed.

Brazil

•Maintained and monitored computer networks and systems, delivering concise and efficient support to system users. •Conducted backup procedures to ensure the complete recovery of both company and client data.•Installed and configured network assets, overseeing the password systems for all user accounts, including verification and recovery methods. •Analyzed call logs to discover underlying issues and trends, meticulously logging all queries from customers and employees. Ensured each case was closed with the highest levels of client satisfaction.•Diagnosed and resolved hardware and software faults through thorough troubleshooting and tailored issue resolution. •Tested and evaluated all new technology and systems, ensuring users had comprehensive knowledge of such advancements.•Conducted electrical safety checks on the client’s computer equipment, ensuring the competency of the machines and the safety of users. •Responded to call-outs in an efficient and timely fashion, providing full maintenance reports and ensuring the necessary follow-up processes were executed.

Higher Diploma, Computer Science

Bachelor'S Degree, Business Administration And Management, General, Level 8

General English

Bachelor'S Degree, Computer/Information Technology Administration And Management, Level 8

Higher Certificate, Information Technology, Level 6