Controlled and ran the operation of the hotel smoothly, and helped my team from all angle to understand problem solving and trained the college intern in Bistro sectors for PM. I’ve had the opportunity to learn payroll, ATLAS, Scheduling, Bank deposits, help with events with large groups, and late functions.

-Assisted the hotel Manager on a daily basis with duties and tasks in the hotel.- Most importantly I provided the best care and made sure the customers were satisfied. -Maintained positive lobby presence, pleasantly greeting guests and employees. Assisted guests to rooms.-Provided support to guests when issues occurred with their stay.-Offered appropriate reservation options to Sports Teams when attending events.

-provided the best customer service, and made sure the guests experienced met over standards. - Prepared the breakfast for the MCLUB, also cleaned after to keep it fresh and fully stocked - HSK department I had the opportunity to break the board in the morning and assign each one to the floor and rooms. - I’ve learned PMS for full service Marriotts.

- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.- Performed record keeping by logging client information within secure contact-tracing software.

- Responded to customer requests for products, services, and company information.- Answered customer telephone calls promptly to avoid on-hold wait times- Provided primary customer support to internal and external customers

- Welcomed guests to facility, addressed complaints and found solutions to problems.- Maintained positive lobby presence, pleasantly greeting guests and employees. - Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.