Sales Manager• Maintained zero employee turnover in tenure as manager• Manage accounts for 350-400 concurrent customers• Create, manage, and execute plans to increase sales and profits• Set specific goals for store performance and employee training and development• Provide leadership and guidance • Responsible for inventory management and security of all store assets

Solutions Manager • Managed and provided ongoing training, development, and coaching for up to 23 employees• Earned 95% customer satisfaction ratings by optimizing the customer and employee experience • Analyzed store staffing needs, provided hiring and promotion decisions, reported financial and sales status, managed cash, and inventory levels, and ensured that compliance, sales, and retention objectives were met• Held team accountable for developing product expertise and… Show more Solutions Manager • Managed and provided ongoing training, development, and coaching for up to 23 employees• Earned 95% customer satisfaction ratings by optimizing the customer and employee experience • Analyzed store staffing needs, provided hiring and promotion decisions, reported financial and sales status, managed cash, and inventory levels, and ensured that compliance, sales, and retention objectives were met• Held team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers Show less

Assistant Retail Sales Manager• Spent 75% of time on the sales floor to ensure efficient, courteous handling of requests including sales, billing/service problem resolution, bill payments, and technical troubleshooting for 30-60 customers per day• Assisted scheduling employees, maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and completing routine paperwork• Resolved customer escalations • Verified accuracy of daily service… Show more Assistant Retail Sales Manager• Spent 75% of time on the sales floor to ensure efficient, courteous handling of requests including sales, billing/service problem resolution, bill payments, and technical troubleshooting for 30-60 customers per day• Assisted scheduling employees, maintaining inventory levels, conducting physical inventory checks, maintaining store appearance, and completing routine paperwork• Resolved customer escalations • Verified accuracy of daily service revenue reports and bank deposits• Maintained proper inventory controls, facilitated inventory transactions, and maintained compliance with AT&T Mobility store standards• Ensured store was opened and closed appropriately by following standard proceduresNational Retail Sales Consultant • Provided consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism• Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions, and service features• Educated and engaged customers through product demonstrations• Met sales objectives for wireless phones, services, and accessories • Handled all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders• Handled phone inquiries from customers on billing issues, payments, upgrades, service changes, and returns • Interfaced with other departments on customer's behalf when necessary • Managed a cash drawer and daily deposits of funds• Maintained kiosk appearance including kiosk opening and closing procedures Show less

Communications Technical Support • Coordinated the production of communications materials for clients• Validated blueprints and evaluated the production process to ensure quality • Assisted in the design, implementation, and administration of web-based and electronic engagement surveys • Directly involved in the creation of questionnaires, data entry, and tabulation to obtain results deliverable to clients in an easy to understand format • Assisted the practice leaders… Show more Communications Technical Support • Coordinated the production of communications materials for clients• Validated blueprints and evaluated the production process to ensure quality • Assisted in the design, implementation, and administration of web-based and electronic engagement surveys • Directly involved in the creation of questionnaires, data entry, and tabulation to obtain results deliverable to clients in an easy to understand format • Assisted the practice leaders and regional office leaders • Coordinated meetings, travel, and expenses • Created reports and collaborated with co-workers for proofreading and quality assuranceCompensation & Benefit Administrative Assistant• Assisted in the design, implementation, and administration of compensation surveys and programs including job evaluation, salary administration, and performance appraisal • Directly involved in the creation of questionnaires, data entry, and tabulation to obtain results deliverable to clients in an easy to understand format• Assisted compensation consultants with HR components of the process• Coordinated meetings, travel, and expenses • Created compensation reports and collaborated with co-workers for proofreading Show less