-Provide excellent customer service by greeting and assisting customers, as well as addressing inquiries and resolving complaints. - Direct and supervise employees in sales, inventory management, cash reconciliation, and customer service tasks. - Instruct staff on handling complex sales, assign specific duties to employees and ensure accountability through follow-up.

- Utilize JDA to execute weekly replenishment and achieve sales and lifecycle management goals for various product categories.- Ensure adequate stock levels for advertised products in accordance with the promotional calendar.- Maintain planned back stock levels at distribution centers to meet replenishment demands for both stores and online sales.- Analyze historical data and current store-level sales trends to identify risks and opportunities based on store layout, business unit… Show more - Utilize JDA to execute weekly replenishment and achieve sales and lifecycle management goals for various product categories.- Ensure adequate stock levels for advertised products in accordance with the promotional calendar.- Maintain planned back stock levels at distribution centers to meet replenishment demands for both stores and online sales.- Analyze historical data and current store-level sales trends to identify risks and opportunities based on store layout, business unit, and product class.- Develop proactive allocation strategies and adjust store inventory levels to maximize sell-through rates.- Support bestselling products, fast-selling stores, and proprietary/signature products purchased in large quantities to create a strong merchandising presence. Show less

- Collaborated with buyers, planners, and vendors to ensure timely and accurate processing of orders, resolving any issues, and verifying deliveries and returns.- Reviewed marketing plans to identify sample requirements and executed orders across all marketing channels.- Provided weekly merchandising reports and updated purchase orders to align with business needs.

- Collaborated with the development team to process and communicate product changes, additional requirements, and samples with sourcing countries.- Coordinated sample shipping with overseas offices while keeping the team informed about any changes that could affect or delay the delivery of samples.

- Trained, mentored, and coached new hires and senior agents on managing international and domestic phone calls.- Served as a leader and liaison between the processing team and quality assurance.- Acted as supervisor in the absence of the Manager.- Developed necessary improvements and new processes for work procedures.- Delivered effective customer service to consumers while building relationships for future sales.