Ramon Netro Email & Phone Number

Ensure and provide flawless, upscale, professional and high class guest service experiencesAnalyze customer feedback and provide strategic direction to continuously improve overall ratingRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests’ requirements and inquiresActively listen and resolve guests’ complaintsOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)Coordinate and manage communication between guests and staff and follow up to ensure complete service recoveryPromote all amenities, conveniences and programs offeredDirect, coach and manage guest relations team to ensure all standards and operating procedures are adhered toAppraise team’s performance and produce reportsExamine activities logbook, assign tasks appropriately and implement control schedule daily

The Shift Supervisor assists the management team in the day to day overall successful operation of the store and is responsible for operations and customer service when the manager or assistant is not present. This is an exciting career opportunity with excellent growth potential to higher management positions.Work effectively with store manager and crew. Supervise store crew; assign, direct, follow up. Will open and/or close the store. Effectively communicate info to management. Greet all customers with eye's, hi's, and help. Handle all customer relations issues properly. Merchandise presentation; displays, signing. Handle all cash functions; keys, safe, registers, Conduct walkthroughs of the store. Help with loss prevention techniques. Train, develop, and evaluate hourly employees. Establish emotional connections with customers.