Ramon Orlando Ortiz Rojas Email and Phone Number

· Deliver outstanding customer service by personally assisting customers and understanding their rental needs, both in person and over the phone, ensuring their satisfaction.· Forecasting of returning vehicles and future reservations to ensure proper planning of the daily operations.· Developed a marketing plan with area hotels, that resulted in a 20% increase in rents.· Proactively promote the company's brand and services by conducting promotional meetings with hotels and business partners, effectively marketing our offerings to potential customers.· Accurately apply rental charges and manage customer payments using various payment methods, ensuring financial transactions are handled securely and efficiently.· Contribute to collections activities and manage branch receivables, ensuring financial integrity and adherence to company policies.· Effectively communicate and upsell optional protection products, fuel options, and additional equipment to customers, enhancing their rental experience and maximizing revenue opportunities.· Managing and maintaining fleet of over 4,000 vehicles.· Support the training and onboarding process for new interns and Management Trainees, providing guidance and assistance to facilitate their successful integration into the team and company culture.· Develop and implementation of branch sales strategies to drive revenue growth and meet sales targets.· Conduct market research and analysis to identify opportunities for business expansion and customer acquisition.· Lead customer service training sessions for branch staff to ensure consistent delivery of high-quality service.· Monitor and analyze key performance metrics, such as customer satisfaction scores and branch profitability, to identify areas for improvement and implement corrective actions as needed.· Numerous #1 ranking in customer service and sales in business matrix ranking top among my peers in the region.

*Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or by phone.*Effectively market the company while picking up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.*Conduct follow up with various businesses and customers, including insurance adjusters or agents, dealerships, auto body shops, road-side assistance, and national reservations to obtain appropriate information regarding the status and availability of rentals and customers’ vehicles.*Assist in branch administrative and auditing duties.*Notify Management of any known customer problems.*Apply appropriate rental charges and handle all forms of customer payment.*Involvement in collections, branch receivables and vehicle repossessions.*Work with Management to learn the financial side of the business.*Communicate and sell optional protection products, rental terms and conditions, vehicle features and benefits, fuel options and additional equipment.*Managing and maintaining Fleet.*Notify vehicle repair department of any known vehicle problems and any required vehicle maintenance.

· Completed schedules, shift reports, and other business documentation.· Managed laundry sorting, washing, drying, and ironing.· Evaluated employee performance and developed improvement plans.· Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.· Conducted regular audits of public spaces and staff work areas to maximize quality control.· Prepared and submitted reports to demonstrate staff productivity and areas of improvement.· Completed financial tasks by estimating costs and preparing and managing budgets.· Trained and mentored all new personnel to maximize quality of service and performance.· Achieved the increase in profits due to the change of obsolete machines for last generation machines, this helped reduce operating costs.

· Coordinated dispatching of six drivers to accomplish daily delivery requirements.· Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.· Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.· Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.· Developed strategies to reduce transportation costs and increase operational performance· Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.· Evaluated team performance and provided feedback on areas requiring improvement.· Developed and implemented strategies to improve team productivity and efficiency.· Monitored CCTV cameras and alarm systems for security breaches.· Collaborated with team of ten in the recovery of a property yacht.· Helped company recover $800,000 by identifying and reporting internal theft.· Achieved recovery of a yacht through effectively helping with communication with local and international authorities.

Filed and updated patient information and medical records.Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.Liaised between patients, insurance companies, and billing office.Pre-certified medical and radiology procedures, surgeries and echocardiograms.Prepared billing correspondence and maintained database to organize billing information.Located errors and promptly refiled rejected claims.Precisely evaluated and verified benefits and eligibility.Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.Precisely completed appropriate claims paperwork, documentation and system entry.Posted and adjusted payments from insurance companies.

· Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.· Collaborated in the development of documentation strategies for a pharmaceutical company.· Managed practical action plans to respond to audit discoveries and compliance violations.· Maintained up-to-date knowledge of current and emerging compliance regulations.· Prepared and submitted regulatory filings in timely manner.· Identified, investigated and documented compliance violations and recommended corrective measures.· Developed and maintained compliance database, tracking all compliance activities and documents.· Assisted with internal and external audits to confirm compliance with applicable laws and regulations.· Developed and implemented corrective action plans for non-compliance issues.· Maintained composure in stressful situations, confrontations, interviews and records searches.· Determined licensing eligibility by examining test results and comparing against established structures.· Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.· Kept informed regarding pending industry changes, trends or best practices.· Collaborated with quality assurance team to comply with regulatory requirements.· Prepared documents for projects in accordance with project manager, team, or client specifications.· Documented and resolved the documentation problem which led to better and quicker results during government audits.

Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.Collaborated with quality assurance team to comply with regulatory requirements.Organized, sorted, and checked input data against original documents.Scanned documents and saved in database to keep records of essential organizational information.Completed data entry tasks with accuracy and efficiency.Verified accuracy of data entered into system to produce error-free reports.Entered data into various computer systems accurately using Microsoft Office Suite.Secured and protected data from unauthorized access by complying with security protocols.Documents delivery.