Ramon Owens

Ramon Owens Email and Phone Number

Customer Contact Specialist @ Dominion Energy
richmond, virginia, united states
Ramon Owens's Location
Richmond, Virginia, United States, United States
Ramon Owens's Contact Details

Ramon Owens personal email

n/a
About Ramon Owens

Ramon Owens is a Customer Contact Specialist at Dominion Energy.

Ramon Owens's Current Company Details
Dominion Energy

Dominion Energy

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Customer Contact Specialist
richmond, virginia, united states
Website:
dominionenergy.com
Employees:
25564
Ramon Owens Work Experience Details
  • Dominion Energy
    Customer Contact Specialist
    Dominion Energy Jan 2023 - Present
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  • Panera Bread
    Team Manager
    Panera Bread Aug 2018 - Oct 2022
    Fredericksburg, Virginia, United States
    Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs. Facilitated meetings to communicate team performance goals and results.Led employee relations through effective communication, coaching, training and development.Monitored incoming calls and provided feedback to associates to improve quality of service.Accurately complete cash and credit transactions, Assisted with opening new cafesServSafe CertificationEvaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.Helped opened new cafes and train employees up to company standards.
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  • Geico
    Telephone Claims Representative
    Geico Oct 2021 - Jan 2022
    Fredericksburg, Virginia, United States
    Provided primary customer support to internal and external customers. Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.Maintained suspicious claims database and prepared reports for supervisors.Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.Reviewed and analyzed suspicious and potentially fraudulent insurance claims.Directed incoming calls to internal personnel and departments, routing to best-qualified department.Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
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  • Kings Dominion
    Team Leader In Charge
    Kings Dominion Mar 2016 - Aug 2018
    Doswell, Virginia, United States
    Checked restraint devices to ensure compliance with company safety rulesCommunicated with patrons to ensure their safetyContacted maintenance and/or supervisor to resolve problemsCompleted hourly record keeping and submitted information to supervisorEnsured designated ride area was clean and safe, performed tests of equipmentFollowed company opening and closing proceduresResponsible for checking in and out master keysSecured restricted areas
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Ramon Owens Education Details

Frequently Asked Questions about Ramon Owens

What company does Ramon Owens work for?

Ramon Owens works for Dominion Energy

What is Ramon Owens's role at the current company?

Ramon Owens's current role is Customer Contact Specialist.

What is Ramon Owens's email address?

Ramon Owens's email address is ro****@****ico.com

What schools did Ramon Owens attend?

Ramon Owens attended University Of Mary Washington.

Who are Ramon Owens's colleagues?

Ramon Owens's colleagues are Bro Chi, Hej Oljo, Shannon Hanrahan, Darlene Randolph, Dick Barney, Jamal Smith, Juan Fernando Illanes Valencia.

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