Ramon Pilon Email & Phone Number

São Paulo, Sp, Br

São Paulo, São Paulo, Brasil

As per Junior Payments and Fraud Analyst in the current position I am deep diving in handling the transactions process and completion in an operational as well as Fraudulent level, as I have more Risk and Fraud Management duties. My main tasks are:- Payments Processing in adhoc and monitoring tasks in more than 13 markets.- Constant communication with other departments and the providers in order to solve problems and cases.- Daily Cash Reconciliation.- Handling Fraudulent cases on a daily basis in an operational level.

São Paulo, São Paulo, Brasil

My responsibilities as a Junior Payments Agent are:- Approving and processing transactions from customers winnings in approximately 11 international markets.- Monitoring and ensuring that the transactions are processed and completed properly.- Handling and solving problems and incidents via internal and external communications with relevant departments and banking partners as well as taking hands-on precautions.

Customer support via chat,phone and e-mail Guidance on how to use our app and website. Guidance on bonuses and promotions. Betting and casino game analysis to explain your question to the user. KYC approval. Analysis of documents to verify accounts. Behavior analysis aiming to qualify for responsible gambling. Service on average 200 to 280 chats per day, handling up to 12 simultaneously.

São Paulo

Collect and analyze data relating to the company's customers, number of services performed, return rate, basis on satisfaction with the service provided by the company

São Paulo, Brasil

São Paulo

Receiving clients from different locations, including foreigners, requiring communication in EnglishSolving problems that occur in the company's day-to-day operations.

São Paulo