• Engaging customers through both inbound and outbound calls.• Identify and assess customers’ needs to achieve satisfaction• Generate sales leads and adequately close sales deals majorly in modern trade• Meet personal/customer service team sales targets and call-handling quotas• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents

• Managing organizational sales by develop-ing a plan that covers sales activities and ac-curately provide product/service information to customers• Meet with customers to discuss their evolv-ing needs and to assess the quality of our company's relationship with them• Sell to existing and potential direct accounts as well as provide sales support to distribu-tion partners• Quick follow up on all potential leads.• Build sustainable relationships and trust with customer accounts through open and interactive communication • Handle customer complaints, provide ap-propriate solutions and alternatives within the time limits; follow up to ensure resolu-tion.• Increased revenue by implementing effec-tive sales strategies in sales cycle process from prospecting leads through close.• Analysed past sales data and team perfor-mance to develop realistic sales goals.• Exceeded sales goals by implementing ag-gressive sales programs, overhauling pro-cesses and facilitating market development.• Take the extra mile to engage customers.

• Researched and recommended prospects for new business opportunities• Build and maintain relationships with clients and prospects.• Meet with potential clients to determine their needs• Gather feedback from customers or prospects and share with internal teams