Support Lead
Current
Apr 2024 - Present
AeroLeads people directory · profile
Ramon R. Email & Phone Number
Customer Support Team Leade @ Manychat
at
Manychat
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Team Leade @ Manychat
Location
São Paulo, Brazil
Company size
Who is Ramon R.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Ramon R. is listed as Customer Support Team Leade @ Manychat at Manychat, a with 161 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Ramon R..
Ramon R. previously worked as Support Lead at Manychat and Customer Support at Manychat. Ramon R. holds Bachelor Of Technology (B.Tech.), Graphic Design from Escola Superior De Artes E Design.
Company email context
Email format at Manychat
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Manychat
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Profile bio
About Ramon R.
My main goal is to ensure that people perform to the best of their abilities while also developing professionally without obstacles.I am passionate about cycling, infrastructure, urban mobility, and everything designed for humans.
Current workplace
Ramon R.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Manychat
9 roles
Ramon R. work experience
A career timeline built from the work history available for this profile.
Customer Support
Oct 2023 - May 2024
Customer Support Team Leader
Aug 2022 - Feb 2023
Customer Support Supervisor
Jan 2021 - Feb 2022
Team Leader
Mar 2020 - Jul 2020
Cx Specialist
I joined the payroll loan team with the task to improve the customer experience on all ends. My goal is to deliver both a great product for our customers and a seamlessly efficient workplace for our agents.
Oct 2019 - Mar 2020
Customer Experience
I was able to work on multiple teams each with their own goals and tasks, some of which include:Acquisition - Help customers with the product acquisition flow - Identify and prevent potential fraud Bills & Payments- Customer support (by chat, email, and phone)- Collect customer feedback;- Identify bugs and practical processes to work out solutions or improvementsCollections- Negotiation with overdue clients- Responsible for the quality of service of third party collection companies- Screening for potential errors and operational issues affecting customers- Internal quality monitoringRewards- Analysis of most critical and sensitive cases (complaints, RA, ombudsman)- Reviewing and making adjustments- Product satisfaction surveys with users- In-depth feedback analysis for new product improvements
Sep 2015 - Aug 2019
Analista De Suporte
Being the only support team for iTunes and the App Store in South America, daily tasks involved:- Reviewing and approval of refund request - Troubleshooting download and performance issues- Device authorizations- Subscription managementAs a senior consultant, I also took care of training new team members
Jul 2013 - Sep 2015
Estagiário
Jornal De Leiria
Jun 2012 - Sep 2012
Team & coworkers
Colleagues at Manychat
Other employees you can reach at manychat.com. View company contacts for 161 employees →
RC
Raquel Candeias
Colleague at ManychatNetherlands
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AK
Aleksandr Krivolapov
Colleague at ManychatBarcelona, Catalonia, Spain
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VT
Victoria Tumanian
Colleague at ManychatYerevan, Armenia
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RS
Robson Silva
Colleague at ManychatSão Paulo, Brazil
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SH
Si Hearn
Colleague at ManychatLeeds, England, United Kingdom
View →
CP
Carshena Pulido
Colleague at ManychatNew York City Metropolitan Area, United States
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DM
Dmitry Mudryak
Colleague at ManychatYerevan, Armenia
View →
MG
Matt Greaney
Colleague at ManychatPortland, Maine, United States
View →
MA
Marco Antonio Tomasini
Colleague at ManychatSão Paulo, Brazil
View →
FB
Francesco Balestrieri
Colleague at ManychatPesaro, Marches, Italy
View →
Raquel Candeias
Colleague at ManychatNetherlands
View →
AK
Aleksandr Krivolapov
Colleague at ManychatBarcelona, Catalonia, Spain
View →
VT
Victoria Tumanian
Colleague at ManychatYerevan, Armenia
View →
RS
Robson Silva
Colleague at ManychatSão Paulo, Brazil
View →
SH
Si Hearn
Colleague at ManychatLeeds, England, United Kingdom
View →
CP
Carshena Pulido
Colleague at ManychatNew York City Metropolitan Area, United States
View →
DM
Dmitry Mudryak
Colleague at ManychatYerevan, Armenia
View →
MG
Matt Greaney
Colleague at ManychatPortland, Maine, United States
View →
MA
Marco Antonio Tomasini
Colleague at ManychatSão Paulo, Brazil
View →
FB
Francesco Balestrieri
Colleague at ManychatPesaro, Marches, Italy
View →
2 education records
Ramon R. education
Bachelor Of Technology (B.Tech.), Graphic Design
Bachelor'S Degree, Web Page, Digital/Multimedia And Information Resources Design
FAQ
Frequently asked questions about Ramon R.
Quick answers generated from the profile data available on this page.
What company does Ramon R. work for?
Ramon R. works for Manychat.
What is Ramon R.'s role at Manychat?
Ramon R. is listed as Customer Support Team Leade @ Manychat at Manychat.
Where is Ramon R. based?
Ramon R. is based in São Paulo, Brazil while working with Manychat.
What companies has Ramon R. worked for?
Ramon R. has worked for Manychat, Wise, Bitso, Creditas, and Nubank Brasil.
Who are Ramon R.'s colleagues at Manychat?
Ramon R.'s colleagues at Manychat include Raquel Candeias, Aleksandr Krivolapov, Victoria Tumanian, Robson Silva, and Si Hearn.
How can I contact Ramon R.?
You can use AeroLeads to view verified contact signals for Ramon R. at Manychat, including work email, phone, and LinkedIn data when available.
What schools did Ramon R. attend?
Ramon R. holds Bachelor Of Technology (B.Tech.), Graphic Design from Escola Superior De Artes E Design.
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