⊙CoquiAPPs (SaaS ERP System): Led full-lifecycle development and launch of CoquiAPPs, a SaaS ERP solution built on Odoo. Streamlined business operations for multiple clients by integrating key functions like inventory, sales, and accounting. Successfully responded to a security incident impacting the CoquiAPPs production environment. Identified and removed malware, including a crypto miner and a Trojan. Implemented security hardening measures to prevent future attacks.⊙CoquiCards (NFC Contact Cards): Conceptualized, designed, and successfully launched CoquiCards, an innovative NFC-based contact card solution for businesses and individuals.⊙ChinchorroAPP (Food Marketplace): Currently spearheading the development of ChinchorroAPP, a revolutionary food marketplace app designed to connect Puerto Rican street food vendors with a broader customer base through seamless online ordering and delivery.⊙Leadership & Collaboration: Acted as a liaison between development, stakeholders, and customers, prioritizing customer feedback to drive product enhancements. Successfully led cross-functional teams to deliver projects on time and within budget.⊙Technical Expertise & Innovation: Integrated AI/automation features to enhance platform efficiency. Proficient in .ssh, Python, Odoo, PostgreSQL, Docker, and various cloud technologies (AWS, GCP, Azure). Experienced in managing Linux servers, Acronis Backup & disaster plan, and deploying applications.

⊙Windows Server Environments: Managed and maintained diverse Windows Server environments (2016, 2019, 2022) for a variety of clients. Expertise in Active Directory, Group Policy, troubleshooting, and performance optimization.⊙SharePoint Migration: Successfully led the migration of SharePoint infrastructure for medical facilities (120+ users), ensuring seamless data transfer, permission restructuring, workflow configuration, and minimal downtime.⊙Client-Centric Solutions: Leveraged IT management tools (Connectwise, Screenconnect, IT Glue) to deliver efficient, proactive support, training, and technology solutions that met client needs and exceeded expectations.⊙Technical

⊙Help Desk Excellence: Provided comprehensive technical support to end-users via phone, IM, and email, promptly resolving a wide range of hardware, software, and peripheral issues.⊙Expert Troubleshooting: Diagnosed and resolved complex system issues, meticulously documenting solutions to build a robust knowledge base and improve team efficiency.⊙Process Optimization: Streamlined IT operations by establishing and documenting procedures for onboarding/offboarding, asset management, and ticket escalation, resulting in increased efficiency and reduced downtime.⊙Workplace Enhancement: Proactively identified and implemented solutions to enhance office spaces and workflow efficiency, positively impacting user experience and productivity.⊙Technical

⊙Entrepreneurial Success: Successfully owned and operated a computer retail and services store for 10 years, consistently delivering a wide range of IT solutions to both businesses and individuals.⊙Technical Leadership: Led a team in providing advanced hardware and software repairs, troubleshooting, and system customizations, ensuring optimal performance and customer satisfaction.⊙Business Management: Oversaw daily operations, including sales, inventory management, vendor relations, and customer service. Implemented QuickBooks for efficient financial management.⊙Small Business Consulting: Advised small businesses on technology solutions, implementing automation, standardization, and cloud services to improve efficiency and security.⊙Web Design & Cloud Expertise: Designed, deployed, and managed client websites, ensuring optimal user experience and functionality. Provided cloud services such as domain registration, hosting, SSL certificates, and server administration.⊙Technical

On-premises and after-hours on-call support Provided timely and responsive support to users on-site and remotely.⊙Troubleshoot and Repair general computer hardware and software problems such as network connectivity, power, other peripherals, and user training.⊙Mentorship- Mentored and supported recruits as they transitioned into their roles.⊙Ticket management closed tickets on time, meeting or exceeding SLAs.⊙Identified and addressed root causes of issues to prevent recurrence.⊙Managed the Partner portal and Microsoft Admin tools for O365, ensuring users had access to the needed resources.⊙Provisioned new users and licenses and managed user permissions.⊙Managed Backup and data recovery, utilizing DATTO and other technologies to recover and restore lost or damaged data.⊙Worked closely with Barracuda devices and software. Disable and allow domains & emails that were conflicting.⊙Troubleshooted and repaired OS issues, including Windows XP, 7, and Windows Server 2003-2016.⊙Collaborated with team members through Outlook & Skype to close projects and tickets. ⊙Handle network servers and technology tools. ⊙Remotely troubleshoot issues and outages.⊙⊙Use of technologies, tools, and software - Screenconnect, Connectwise, O365 Suite, ITGlue, Brightgauge, Sonicwall, DELL DRAC, Windows Server 2003 to 2016, Windows XP/7/8, Linux, Barracuda, and others

⊙Troubleshoot OS Windows XP, 7, Windows Server 2003-2016⊙Collaborate with Teams to close projects and tickets