In my role as Customer Success Manager, I am responsible for guiding customers through their entire journey—from initial engagement to building long-term partnerships. My focus includes:Collaborating closely with the Head of Customer Service to coordinate best practices, streamline processes, and ensure quality support.Partnering with the Head of AI to stay aligned with innovations, offering insights for continuous service improvement.Understanding customer needs from… Show more In my role as Customer Success Manager, I am responsible for guiding customers through their entire journey—from initial engagement to building long-term partnerships. My focus includes:Collaborating closely with the Head of Customer Service to coordinate best practices, streamline processes, and ensure quality support.Partnering with the Head of AI to stay aligned with innovations, offering insights for continuous service improvement.Understanding customer needs from the outset, overseeing seamless onboarding, and driving sustained success for both the customer and our team.Sharing best practices, such as optimized car photography, while working closely with customers to ensure they get maximum value from our services.Collaborating with the Sales Team to promote cross-functional insights and foster long-term success. Show less

Responsible for onboarding new customers, managing customer retention, and providing key support to the sales team, ensuring a seamless customer experience from the start.

During my time at Shell Energy, I was chosen for the leadership development program called "Ignite Your Potential," where I learned the value of servant leadership, explored various leadership types, and engaged in several workshops that enhanced my leadership skills decision-making skills. My direct interactions with customers deepened my understanding of how different departments collaborated to provide the best possible service.In a fast-paced environment, I quickly adapted… Show more During my time at Shell Energy, I was chosen for the leadership development program called "Ignite Your Potential," where I learned the value of servant leadership, explored various leadership types, and engaged in several workshops that enhanced my leadership skills decision-making skills. My direct interactions with customers deepened my understanding of how different departments collaborated to provide the best possible service.In a fast-paced environment, I quickly adapted to changes in processes while maintaining a broad and deep understanding of the utilities sector. This ensured that client queries were resolved promptly, and customers felt comfortable and informed.I learned the importance of setting the right expectations, which was crucial for providing an excellent customer journey and building rapport with clients.**Responsibilities included:**- Supporting the customer journey- Processing payments- Ensuring compliance adherence- Resolving complex queries- Utilizing zendesk to streamline processes Show less

Valuable experience working with a small team in a bootstrapping startup in the e-commerce industry. The role involved a variety of tasks, such as assisting with the landing page and contributing to SEO efforts, which required market research and effective time management.Main responsibilities:- Helping to create and update product listings on the website, with a focus on SEO optimization.- Supporting customer relations by actively incorporating feedback to enhance service… Show more Valuable experience working with a small team in a bootstrapping startup in the e-commerce industry. The role involved a variety of tasks, such as assisting with the landing page and contributing to SEO efforts, which required market research and effective time management.Main responsibilities:- Helping to create and update product listings on the website, with a focus on SEO optimization.- Supporting customer relations by actively incorporating feedback to enhance service quality.- Conducting research on markets and competitors to inform updates to product pages.Notable contributions:- Assisted in securing a significant jewelry deal. - Supported a 20% year-over-year increase in sales, a considerable achievement for a bootstrapping startup. Show less