Resolve customer complaints regarding sales and service.Oversee regional and local sales managers and their staffs.Prepare budgets and approve budget expenditures.Resolve customer complaints regarding sales and service.Oversee regional and local sales managers and their staffs.Prepare budgets and approve budget expenditures.

• Maintained a consistent level of customer service to both new and existing customers for their wireless needs. • Managed accounts from anywhere to single line up to small business level accounts which had up to 30 lines with Verizon wireless. • Made sure kpi goals were hit month to month consistently. Also• Exceeded commission goal month to month exceptionally setting a bar of competitive heights in my district. • Used a new level of client management that I acquired from my previous employer which allowed me to meet new needs to customers of mine. • Finished number one in my district first month of employment. • Managed our point of sale/register daily. • Took on new training's to further my knowledge in the industry.

• Started the company as a key holder and worked myself up to managing the location within my first 6 months.• Directed strategic initiatives to achieve monthly quotas/KPI. • Led sales calls with my team to establish sales and customer retention goals also building new clientele. • Managed sales transactions with a revenue stream of $2.5 million annually. • Determined merchandise price schedules and discount rates. • Generated monthly and annual sales reports. • Created and directed sales team training and development programs. • Trained in heavy sales calls resulting to a new customer base that led to an increase to monthly sales.

• Started the company as a sales representative and worked myself up to managing my first store which resulted to a successful corporate takeover. • Gained enough recognition in the company to start hiring and promoting employees in the district.• Exceeded targeted sales goals by 110%. • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. • Placed special merchandise orders for customers. • Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales. • Demonstrated that customers come first by serving them with a sense of urgency. • Built a store environment that is sharply focused on constantly delivering exceptional, positive in-store customer service. • Analyzed the business and created/communicated clear action plans that optimized results and ensured effective execution of all operational activities. • Recruited and hired a majority of employees in my district. • Coached, developed, and maximized the success of all associates that were hired. • Determined staff promotions and demotions, and terminated employees when necessary. • Fulfilled customer shipping needs using UPS and USPS methods. • Worked closely with the district manager to formulate and build the store brand. • Completed weekly schedules according to payroll policies.

• Supervised a warehouse of 30 cable technicians • Verified that all merchandising standards were maintained on a daily basis. • Maintained thousands of dollars of Equipment/Material on a daily basis. • Managed cable technician’s routes/jobs and made sure everyone exceeded a fair amount of work. • Verified all miles that were driven by each technician to make sure they were expensed properly. • Made pickups four times a week to receive inventory of all equipment/material. • Maintained a 100% on every audit that was received.